Only hand wash in cold water (max. 86ºF / 30ºC) and flat dry. Do not wring or twist. Do not bleach. Do not tumble dry. Please follow care instructions as they are very important for a good care of the material.

All of our items are made in a smoke-free environment; no need to wash before wear.

Colors can be a little different – it depends on calibration and settings of your monitors. But we do our best to make photos as real as possible.

The store is not responsible for the delay in the shipment. We ship your orders on time. Unfortunately, further everything depends on the postal services (Ukraine and the country where we ship your order).

Delivery in time will not be guaranteed before holidays. We ship your orders on time. Unfortunately, further everything depends on the postal services (Ukraine and the country where we ship your order). The store is not responsible for the delays in the shipment, which during the days may increase two to four times.

If you made an order on Saturday or Sunday, then we can send it only on Monday. This is the working day of our postal service.
Due to the peculiarities of the PayPal operation in Ukraine, if you made a payment on Friday, sometimes it happens that payment is only visible on Tuesday. But this happens very rarely. Thank you for understanding.

This clothes is made just for you. Ready to ship in 1–3 weeks. We need time to knit, to wash and send it to you.

Rafia is a natural fiber that is produced from the leaves of the palm tree of Raphia farinifera. This is viscose-cellulose yarn.

Therefore, care for the hat should be this: raffia yarn is very wear-resistant. The hat can be wiped with a damp sponge. It is undesirable to wash, it is still cellulose. Only if you drop it in the dirt, then very gently wash it, after washing, put it on some basis, so that it takes the form you need. It can be folded several times. If the hat regilin, it is better not to crush it too much, so that it does not lose shape. If the field of the hat is dented during storage or transportation, simply strip it with an iron.

I gladly accept returns fnd exchanges. Because good customer service is very important for my shop.
Here is the return process in my shop:
1. I should give you American address (for American customers) for returning.
2. You should send the parcel to the address I gave to you. You should pay for shipping to our warehouse. If I create a return label I take this cost from the refund money.
3. The warehouse stuff should give a look-over to the item. If the item is damaged, missing parts, not in the original condition, or has obvious signs of use I will refund up to 50% of the item's price. If the item is in its original condition I will refund you the money.
4. Money refund will be made to the PayPal account which money has come from.

Your files will be available to download once payment is confirmed.