I will always do our best to accommodate your requests! I want you to love your product and will work with you to complete a return, exchange or alteration.

Due to the high volume of orders that I create and ship every day I are unable to send photos or create mock-ups before production and shipment.
We also sometimes share sneak peeks of customer items on our Instagram @donatadelanoart.

Yes, I do. Just contact me with your concerns!

Donata Delano Art is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control however I will do my best to replace or help resolve your issue, that’s my promise.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

A mockup file is a digital image file that you can edit by using computer software such as Photoshop, Canva and other photo editing softwares. Our Mockup files are Flat JPG files and will not have any of our watermark or design on the actual images you'll receive so you can easily just add your own designs on it. What are the sizing details? What if it doesn't fit after I try it on? A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size. Mockup files are only provided on listings that indicate that a mockup file will be created, which is noted in the description. If you require a mockup file, there is a Mock Up File Fee listing in our shop, which needs to be added to the order.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image please contact us for further assistance.

If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date. My order did not reach me on time. Can I return it? Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel order