All our products (except the embroidery hoops) can be washed in the washing machine (30º) or by hand (cold water), avoiding mix it with white clothes.

All orders are processed the same day and shipped within 48 hours via Correos (spanish postal company) which are then transferred to and delivered by your own country's postal system (ie. Deutsche Post, USPS, Royal Mail, La Poste, Poste Italiane, etc.).

Once an order ships a confirmation e-mail will be sent containing a shipment number and link to track the entire journey of the package.

Estimated delivery time:
- EU: 3 - 10 working days
- UK: 4 - 7 working days
- USA: 5 - 10 working days
- Rest of the world: 1 - 3 weeks

We are not responsible for delays due to customs.

If you have any questions or need further information about your order, please don't hesitate to contact us.

International customers outside the EU or the US may be subject to fees by their own government for importing goods.
This does not apply to EU or US customers since we ship their orders from within the EU and US.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please contact your post office or government for information on customs fees and any import duties before buying

Any returned item not collected from Customs (refusal to pay import charges) a refund will be issued minus original shipping cost once it is returned.

Please make sure that you have entered the right mailing address. If you didn't receive your item due to wrong address you provided you will be responsible for re-shipping cost.

Please keep track of your delivery day so you know when its being delivered. Package Theft is not covered with Shipping insurance and we will not replace at our expense.