All our items can be personalized. Please provide any custom requests in the personalization box, order note box, or message us when placing the order.

Absolutely. We can personalize in any language, following your instructions exactly.

Yes, we offer international shipping to most countries. However, please note that processing and shipping times may vary depending on the destination. Please contact us for more information on international shipping options.

Rest assured, all taxes and charges will be prepaid and there will be no additional cost to you.

Our average shipping times to various locations are as follows. Please note that these times may be extended due to unforeseen circumstances or during busy postal periods such as Christmas and New Year holidays.

Estimated Delivery Time (including processing and delivery):
- The US: 10-13 Days
- The UK: 9-12 Days
- Germany: 10-13 Days
- France: 10-15 Days
- Other European Countries: 10-20 days
- Canada: 15-25 days
- Australia: 10-22 days

These estimates are for reference only and may vary based on your location and weather conditions. We ensure the safe arrival of every package. You can find the tracking link on the order page. Feel free to contact us for any further queries.

Yes, we offer a 15 days return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange. Please contact us for further instructions on how to proceed with the return.

Yes, we only use traceable services. We'll provide the tracking number and website on the order page. Please allow 2-4 days for the initial tracking information to update. If there's no update after a few days, please contact us and we'll check with the courier service.

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, we may not be able to make any changes.

We sincerely apologize if you're not satisfied with your product. We prioritize customer satisfaction and thoroughly check and test each item before shipping. However, if there's an issue, please let us know and we'll do our best to resolve it.