For the fastest and most reliable way for sizing we suggest visiting a local jewelry store. For a DIY way to learn your ring size, depending on your preferred comfort, wrap a thread around your finger, then measure the length of the thread with a ruler. However please note that ring sizes differ only by a fraction of a millimeter and you’ll need to be very accurate with your measurement. If you are an overseas customer and know your ring size in a different unit, message us, and we'll send you a conversion table.
Standard U.S. sizes are applicable in Vianisa; feel free to contact us for further information, resizing options, and accurate conversion.

At Vianisa we use recycled gold purified in the production process that is %100 sustainable and all of our gemstones are ethically sourced with certification. Your authentication certificate will be emailed or shipped to you with the item you purchased.
All of our pieces are packaged in our special edition Vianisa boxes which are suitable both for gifting and storing.

The shipment time is 2-3 business days for US and Canada orders and 3-5 business days for international orders. However, please feel free to contact us if you need overnight, personalized shipping or weekend delivery. It is available for an additional charge.
We provide you with a tracking number for all purchases where you can keep up with your shipment status. For any inconveniences, please get in touch with us, and we will help you.

Since we are a manufacturing company, our facilities are convenient for wholesales; we will carry out any volume of orders. If you are an online or offline retailer, please don't hesitate to contact us, and we will discuss the details. We already have many prestigious retailers as customers with wholesale jewelry; we would be glad to see you among them too.

Vianisa is an online-only business; currently, we don't have any dedicated storefront. Our team is available for any of your questions/requests on Etsy's chat widget or via email. Please contact us if you can't find your questions among the general questions on faq.

We offer hassle-free 30-day returns/exchanges for all our products. If you need to exchange or return an item just contact us and we’ll provide you with a return label. Once we receive the item we’ll refund your purchase. You can return your piece in the first 30-days starting from the delivery date, in an unworn condition and with the original packaging. Please make sure to keep the black tag intact. If the black tag is removed, the item will be considered as used and subjected to a 20% restocking fee.

All Vianisa pieces are made out of gold, which is a soft metal. Hence gold jewelry is not scratch resistant. However, we use a die-striking method at our production process so that our pieces are denser and harder to scratch. They are stronger than mainstream gold cast jewelry but still be scratched based on your lifestyle. Please avoid chemicals such as perfumes, moisturizers, and bleach; take your jewelry off before active sports, and avoid situations where they can get easily scratched to prolong its shine. Also, don't forget that you can always send them to us for refinishing for additional costs or get them taken care of by your local jeweler. Please message us for further details.

Vianisa offers a wide range of customization, don't limit yourself with what is here and contact us to make your dream jewelry come true. The basic customization we offer is 10k, 14k, and 18k gold for you to choose between. Yellow, rose, and white gold are also among your customization options. Any other metal types and materials, please message us.

You can also choose any of the designs with any gemstone, customize the size of the stones and bandwidths.

For some designs we can offer Lab Grown Diamonds too upon request.

We offer free custom engraving with every purchase.

Please see the engraving image in each product about the available fonts, icons and further details.

Due to the nature of some items, engraving may not be possible but if you can contact us we'll do our best to accommodate your request.