Before making a purchase, please make sure your Etsy shipping address is correct.

From the moment we receive the payment for an order, we have between 2 and 5 business days to prepare it and send it.

MAINLAND SPAIN

All our items are sent using TIPSA Economy service with tracking number, so you can trace your delivery.

To trace the package you must go to www.tip-sa.com and enter the tracking number we provided you when we marked your order as shipped.

BALEARIC AND CANARY ISLANDS, CEUTA AND MELILLA

Packages to these territories are sent as certified mail with tracking number, which can be looked up at www.correos.es

Customers in the Canary Islands are responsible for all duties and customs charges and must provide us their government-issued ID number, as it is required of us to provide it upon shipping.

US & CANADA

Orders of dog collars and leashes are shipped with FedEx, and you can track them right here on Etsy, or by going to fedex.com and entering the number we provided you when we marked your orders as shipped.

We do not ship to P.O.Boxes

International clients are responsible for all duties, customs charges, processing and transaction fees.

CAT COLLARS AND TOYS: these products are sent using certified mail with tracking from Correos (the Spanish postal service) however it is the country of destination’s postal service that is in charge of updating the package’s status once it has left Spain. If you are unable to see updates beyond the package leaving Spain when you enter the tracking number into www.correos.es, please contact your local post office to inquire about it.

INTERNATIONAL CLIENTS (OTHER THAN US AND CANADA)

All our international packages are sent using certified mail with tracking number from Correos (the Spanish postal service) however it is the country of destination’s postal service that is in charge of updating the package’s status once it has left Spain. If you are unable to see updates beyond the package leaving Spain when you enter the tracking number into www.correos.es, please contact your local post office to inquire about it.

If you would like to use an alternative, faster delivery service, please contact us before making the purchase.

International clients are responsible for all duties, customs charges, processing and transaction fees.

If you have any special request (size, color, design) don’t hesitate to contact us. It will be a pleasure to answer your questions.
Wholesale orders are welcome, don’t hesitate to contact us with the details.
Our collars and leashes are handmade and reinforced with 4 seams, interlining and webbing, but still, any collar or leash, however durable, will eventually wear out. Please be safe and change your pet’s collar and leash when they start showing signs of wear.
All our products are made in a smoke free / multi-species environment.