All sales & other promotions exclude shipping costs.

I offer the option of upgrading your postage to tracked services - this is offered at checkout and needs to be paid for at the time of placing your order. Once an order has been dispatched you will not be able to add tracking.

Most orders are dispatched within 48 hours (excluding weekends) where possible. The dispatch time may be delayed if the information you have provided for your order is incomplete. I will get in touch with you regarding personalised orders and if I spot a problem with your address but it is your responsibility to provide the correct address and supply me with the information I need to complete your order.

UK mail will be dispatched via 2nd Class Mail (this is to keep the postage and packing costs down). Mugs require extra special packaging and/or boxes to ensure their safe arrival. If you would like to opt for 1st Class Mail, please get in touch BEFORE placing an order and I will set up a custom listing for you. Non-UK mail will be sent via standard delivery.
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Estimated delivery times from Royal Mail - outside of the Christmas period and other busy periods, delays, strikes etc.

UK customers - usually 3 to 5 days. In rare occurrence can take up to 2 weeks.
Europe - usually between 1 to 2 weeks depending on the County. Please note in some rare cases parcels can take up to 1 month.
Rest of World inc US/Canada usually around 2 weeks. Please note in some rare cases parcels can take up to 8 weeks.

The delivery time is affected by how long a parcel is held in Customs by the receiving country and the occurrence of delays due to mail strikes, extreme weather, high volumes of mail etc. I'm not able to control these external issues.

Royal Mail often provide updates for international Countries here https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incidents-update

You can also check with your own Country's mail delivery service for delays before ordering.

Purchasers are responsible for all local charges and taxes. Those ordering from outside the UK may be subject to import duties, fees and taxes which are levied after the package reaches their country and these are the responsibility of the purchaser/buyer. Check your Country's mail and customs information for more details.

When you place an order you are agreeing to the terms and conditions set out in my shop policy.

*There are delays occurring with international mail going from the UK into Canada which is affecting delivery times. Mail can take up to 6 weeks. While this is happening, all mail to Canada can only be sent tracked and this has been added to the shipping charge.

INTERNATIONAL SHIPPING
Your item/s will be sent by regular airmail (usually small packet mail).

Missing mail is a very very rare occurrence but IF YOU REQUIRE A TRACKING NUMBER there is an additional charge (as charged by the Postal Services). Please use the airmail/international signed for option when requiring tracking and contact me if you have any questions BEFORE PURCHASING.

POSTAGE AND PACKAGING
The shipping costs includes the inner (bubble wrap, box or gift bag etc) & outer packaging used as well as the postage cost.

MY GENERAL RECOMMENDATIONS FOR ORDERING IN TIME FOR CHRISTMAS

*Orders placed during special holidays such as Christmas, New Year and Bank Holidays may experience delays. Your orders will usually be posted within 2 business days (excluding Sundays) on the next available posting date after your purchase but no guarantees are given for delivery times during these periods.

UK MAIL - Allow at least 3 weeks for your order to be delivered during December.
EUROPE - Allow up to 8 weeks for your order to be delivered in time for Christmas
REST OF THE WORLD - Allow up to 8 weeks for your order to be delivered in time for Christmas.

Please place your Christmas orders as early as possible. See my order guidance dates below:
*If you are ordering Christmas gifts please see the information below
* UK - order BY the 11th December
* Rest of the World - order BY the 15th November

I will take a break from the 20th December until 27th December - You can still place your orders during this time but all orders placed after the 20th December will be shipped after Christmas.

Thanks for your understanding!

All sales are subject to UK Law.

CUSTOM DUTIES AND TAXES

Your purchase/s are sent from the U.K.

For international orders, any customs and import duties charged in the destination country are the responsibility of the recipient. Charges will vary dependent on your Country's polices and you should check with your local customs office for more information on their charges.

It is your responsibility to make sure your address and mailing details are correct before making a purchase.

If you need to cancel an order, you must do so within 2 hours of placing the order.

Once your parcel has been dispatched it cannot be recalled.

Please read fully the description of the item you are purchasing before buying and also ask any questions before buying to ensure a straightforward transaction.

I will always seek to help with any questions you may have!

Thank you!