When selecting a piece of jewelry and placing an order, it is crucial to pay close attention to the options listed in the dropdown menu on the product page. We encourage you to carefully review the features that suit you, such as size, material, color... before adding the item to your cart, and also before finalizing the purchase. Taking this precaution will help you avoid any additional costs related to returns/exchanges (if the latter is eligible).

If you're experiencing issues with tracking or delivery times, we kindly ask for your patience. Estimated delivery times may occasionally be extended, and tracking accuracy may be affected due to various reasons beyond our control. If your package is returned to the sender due to an incorrect address, we can arrange for a new shipment, but the buyer will be responsible for the cost. Please contact us to discuss reshipping options and ensure your shipping address is correct and up-to-date.

Currently, we don't provide specific gift wrapping; however, we do ensure careful packaging for the safety of our jewelry during transit. Each piece comes in an elegant velvet pouch for a beautiful presentation. If you'd like, you can request an additional pouch or a paper gift bag as an alternative gift-wrapping option. By default, and to minimize environmental impact, only one pouch will be sent unless otherwise requested.

We understand that some individuals may be prone to skin allergies when wearing jewelry. That's why we choose metals like sterling silver and gold-filled, which are generally effective in minimizing allergic reactions. However, it's important to remember that everyone is different and may uniquely react to materials, including those considered hypoallergenic.

To maintain the quality and beauty of your sterling silver and gold-filled jewelry, follow these simple care tips:
- Avoid wearing them in the shower, pool, or at the beach.
- Keep them away from chemicals, liquids, and harsh impacts.
- Do not wear your jewelry while sleeping or during intense physical activities or sports.
Jewelry can tarnish over time due to exposure to air and humidity, so remember to keep them in a dry place away from light, and feel free to use a soft cloth to restore their shine.

We are committed to ensuring your complete satisfaction and offer a 180 days warranty on our items, covering manufacturing and material defects. However, natural wear and improper use are not included. The warranty does not apply to jewelry damaged by misuse, rough handling, exposure to chemicals or water, or intentional damage. Jewelry modified by a third party is also excluded. If you discover a warranty-covered defect within 180 days of purchase, please do not hesitate to contact us for a free replacement or repair, at our discretion.

Our sterling silver and gold-filled jewelry pieces are marked with a stamp that attests to their quality. You will consistently see the "s925" stamp for sterling silver and "14KGF 1/20" for gold-filled. We do not provide certification specifying the quality/nature of our stones, as this process is optional for non-graded pieces used in handmade jewelry, and can be extremely costly, making it difficult for small businesses without gemological partnerships to access. Please be assured that we select our suppliers/lapidaries based on their accreditations, professionalism, and experience in the jewelry industry, and we stand behind every piece you receive.

Please check:
- The options: chosen during the purchase (size, metal, stone...). Errors often come from incorrect option selections.
- The dimensions: review the dimensions (in mm/cm) indicated in the product description (body shape/size differs from one individual to another/ the model's).
- The photos/descriptions of natural/synthetic stones, where the texture/color may vary depending on their nature and the lighting during photo-taking. Each stone is unique, making it challenging to achieve a completely consistent and accurate representation.
If, after following these steps, you still believe you received a non-conforming item, please don't hesitate to contact us so we can assist you.

Although we strive to do our best, you may notice differences between the natural stones in your jewelry and those in the product listing. It's important to understand that since the stones are natural, each piece is unique and has its own characteristics in terms of texture and color. Size is also an important factor; a thicker stone will generally have more material and density, while a smaller and thinner stone will be more transparent. Additionally, the appearance of stones may vary due to the artificial lighting used during photo-taking.

Silver naturally reacts to its environment, oxidizing over time. It can tarnish or darken when reacting to air, humidity, and chemicals. This can be aggravated by external factors such as sweating, perfumes, beauty products, saltwater, or chlorine. Gold-filled jewelry consists of a thick layer of gold applied to a brass base. While gold is unalterable, the brass base may react with skin that has high pH/acidity, causing color changes (usually green). Please note that these reactions are natural and not related to the quality of the materials used. To minimize them, we recommend referring to the "Care" section.