If your item is broken in transit, please contact us immediately with photos of the packaging and broken item. DO NOT file a claim yourself as our company will get a faster response and we will handle the claim process on your behalf as part of our service to you.

For Standard shipment carriers - the window to submit a claim may be slightly longer than 5 days, but we would prefer to get this information within 1-3 days of you discovering the item was broken.

For freight - We only have a 1-3 day period to submit a claim before it is too late. Please provide Reshaped Spaces with photos of all the packaging on the pallet and item damages as soon as possible!

Reshaped Spaces is all about customer service and making sure we attend to any questions and special requests you have. If you have special requirements, please let us know prior to purchasing and we would be happy to assist!

We are always open to suggestions if you feel something could be improved, and welcome and appreciate direct discussions to review topics respectfully.

Overall, we love brainstorming on how to use items from our store in your space, and love when individuals share how they intend to re-purpose items. Items today just aren't made the same as they used to, and how awesome is it to have a one-of-a-kind piece that you know is also eco-friendly?

- Local pickup can be arranged for free (we can waive the shipping for you in Etsy, exchange information and set-up a day and time, just let us know!)

- Local delivery around the Monterey and the Bay Area can be provided for a fee (quotes will be provided upon request.)

- We don't accept returns, exchanges, or cancellations.

- But please contact us if you have any problems with your order.

- All sales are final and items sold are "as is." If you ever have additional questions and/or want additional pictures, please contact us directly!

Reshaped Spaces is not a shipping provider/carrier. Once items are handed off to the shipping carrier, it is the shipping carrier's responsibility to ensure your package/s arrive safe and sound and on-time. Natural disasters and other events may delay shipments and this is not something Reshaped Spaces can control. Please also note that we cannot easily change shipment requirements while packages are in transit. Please let us know of any special shipment requirements prior to purchase.

Please contact our shop via Etsy or E-mail (reshapedspaces@gmail.com) and provide your full address, deadline for shipment arrival and a good phone number to reach you before placing an order. This way, we can provide you with RUSH shipping options and update the listing before purchase.

****Please ensure that any and all instructions and additional shipping or transaction requests are done in the notes section of your order.****

Reshaped Spaces insures every shipment we send via standard shipment carriers and freight service providers. Exceptions on insurance would be Greyhound freight as they only provide partial coverage.

In the rare occurrence that a package is delayed weeks beyond the intended delivery date, a claim may be allowed to be submitted to the shipping carrier and would be handled by Reshaped Spaces on your behalf. If the package is lost, a claim will be handled by Reshaped Spaces on your behalf.

Please note that USPS and various carriers have limitations on the size and weight of packages they will handle. For larger items, we require a full address to provide shipping quotes. Reshaped Spaces typically provides all of the: packaging, crating and palletizing in-house to further help our clients save on these services.

Larger items that exceed all standard carrier shipment thresholds will require palletization and shipping via freight services. Freight services are VERY different than standard carrier shipments