I am always happy to craft custom jewelry pieces. Please contact me if you would like a custom piece created just for you!

Please contact me via Etsy message with any inquiries regarding custom made jewelry / commissions. Progress updates with emailed photos will be sent via Etsy messages during the crafting process. Any changes to the design may be made during this time, if desired. Please note that custom orders may not be returned once received. I do not accept payment in advance; a special listing will be created for you upon completion and will be added to the RESERVED section of my Etsy shop. A direct link to the item listing will be provided to you via Etsy message.

Please allow about 2-3 weeks for custom orders to be completed. Most are done sooner, but the extra time allows for any additional supplies to be ordered if the need arises. I always stay in touch throughout the creation process so you always know what is going on; and I will communicate when you can approximately expect your item to be finished.

Your satisfaction is my top priority and I want you to love what you will be receiving! You are welcome to request any design changes during this process; just please let me know if you want to make any changes.

If you are interested in a custom piece that is a time sensitive gift (birthday, anniversary, etc), please contact me at least 4 weeks in advance to make sure it can be completed in time.

I am currently only shipping to the US/APO/FPO, Canada, Ireland, and the United Kingdom at this time. Orders to these areas are shipped via the US Postal Service with tracking and insurance included. Delivery to Ireland/UK can take up to 4 weeks - please be patient :)

**UK buyers: VAT (when applicable) is automatically calculated and added to the purchase price when you checkout on Etsy. You are also responsible for any customs fees that will need to be collected by the shipping carrier upon receipt before your order can be collected by you. Please follow up with your local post/customs office if a delivery attempt is made and you are not available at that time, as they will hold for pickup.

Yes! Autumn Hollow Studio is committed to using recyclable / eco-friendly / sustainable packaging. All packing materials can be recycled. My padded mailers are made from 100% recycled materials, with the inner envelope padding made from 20% upcycled newspapers. They are recyclable and biodegradable!

My jewelry boxes are natural kraft boxes made from 100% recycled materials. The box(es) you receive may also come with eco-friendly recyclable fiber inserts or recyclable kraft tissue wrap (or both!). The boxes are made in the USA using renewable energy.

The cord used to tie a wrap around the jewelry boxes are made from sustainable, eco-friendly 100% hemp and colored with plant-based dyes. These cords are biodegradable and compostable.

Please send me an Etsy message to let me know if this happens; most of the time it is due to carrier error. First, check with a neighbor to see if it was delivered there by mistake. If not, then your post office will need to be contacted. The delivery scanners that USPS mail carriers use to scan tracking barcodes at your mailbox have GPS in them, and your post office can pinpoint where the package was scanned as delivered if it wasn't to your address. If an investigation deems it lost, a refund or replacement will be offered to you. I will be happy to assist in this process in any way to help make this easier for you.

Please contact me within 14 days of receiving your order if there is a problem, and I will be happy to work with you on a solution that is best for you. Jewelry that has been worn or broken cannot be returned. I do offer repairs; please contact me!

***UK customers: Please contact me within 14 days of receiving your item if there is a problem. If you need to return your purchase, you must do so within 14 days of the return request. Thank you!

Please do not wear your jewelry in the pool, shower, ocean, etc. Do not apply perfumes, lotions, etc while wearing your jewelry as this may result in damage to the metals or stones. Some natural gemstones, such as black tourmaline or selenite for example, are not water-friendly and will become brittle. Store your jewelry in a jewelry box, soft pouch, or airtight bag when not in use. Jewelry may be cleaned using a soft polishing cloth designed for jewelry.

Please note that metals may darken over time - this is normal. Skin chemistry may speed up this process. This may be reversed with proper care using a polishing cloth.

Please contact me if any clasps become damaged and need to replaced - I will be happy to fix them for you at no charge!