Due to the custom nature of the items we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation before ordering. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim you MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.**Note that any damage must be reported to our shop within 48 hours of the package arriving.

Solterra Prints is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

For cotton tote bags, please wash items inside out at 30 degrees, do not bleach, do not dry clean, and do not iron directly on the design.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image please contact us for further assistance.

Under NO circumstances can you re-sell any of our products, physical or digital.

1. Print instantly at home (although this wont give you the best printing quality)
2. Take or email the files to your local printer or photo printing shop like Costco or Staples
3. Upload the files to an online printing service like Printful

We usually recommend printing on matte paper for the best results with our prints as it gives a natural feel, although poster paper is a good budget option and semi-gloss can also work well for more vibrancy.

To access your digital files, on Etsy go to the 'You' section > Purchases and reviews and look for the order.

To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order