Etsy Shop Refund Policy

Effective Date: 01.03.2024

Last Updated: 01.03.2024

1. Refund Eligibility

We want you to be completely satisfied with your purchase from [Your Shop Name]. If you are not happy with your order, please review the following guidelines to determine your eligibility for a refund:

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will provide instructions on returning the item for a refund or replacement.
Incorrect Item Received: If you receive the wrong item, please contact us within 3 days of receiving your order. We will arrange for the correct item to be sent to you, or we will issue a refund upon return of the incorrect item.
Non-Delivery: If your order has not arrived within the estimated delivery time, please contact us. We will investigate the issue and, if necessary, provide a refund or send a replacement.
2. Return Process

To initiate a refund or return, please follow these steps:

Contact us at mareike@blackcircle.me within 3 days of receiving your order.
Provide your order number, a description of the issue, and any relevant photos.
Wait for our response and further instructions on returning the item.
Ship the item back to us in its original packaging and condition.
Once we receive the returned item, we will process your refund or send a replacement.
3. Non-Refundable Items

The following items are non-refundable:

Custom or personalized orders: Items that are made to order and personalized according to your specifications.
Digital downloads: Due to the nature of digital products, we do not offer refunds for downloaded files.
4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

5. Cancellation Policy

If you need to cancel an order, please contact us as soon as possible. Cancellations are accepted within 1 day of placing your order, provided that the item has not been shipped.

6. Contact Information

If you have any questions or concerns about our refund policy, please contact us at mareike@blackcircle.me

By making a purchase from our Etsy shop, you agree to and accept the terms of this refund policy.

The Black Circle
Jl. Pantai Batu Bolong 63, Canggu, Kec. Kuta Utara, Bali 80351, Indonesia
Mareike Herder