When ordering, you have the variations for the sizing, there is an option for the standard size and custom size( made to your accurate measurements).

Standard size is chosen according to your measurements, DO NOT just choose the size you always wear. Our sizes are unique to our brand sizing and are based on bust, waist, and hip measurements. If you need help with choosing the size, please, contact us directly, we would be very happy to help you to make a more accurate decision.

Custom size is made to measure option. With this option, the gown will be made to your accurate measurements, all details for the measurements: the list of which we will need and video help will be sent to you via email.


Do not hesitate to ask any questions.

A return and refund of the product are possible for standard-size purchases. When ordering, there is an option for standard size and custom size, when you choose the standard size, you will be able to return the gown.

If you want to return the gown, you must contact us within 7 days after receiving the parcel.
When we receive a product and check the details as no damage, we will refund you the cost of the item within 7 days. The restock fee of £70/ $90 (Excluding UK orders) will be applied, and you are responsible for the shipping costs back( for all orders).

Refund of the product is not possible:
-custom size items(made to your accurate measurements);
-custom-designed gown;
-accessories;
-veils.

Wedding dresses from the BethyLade collections range take 5-6 weeks to create.
If you need the gown quicker than the classic time range, please get in touch with us directly, and we will rush the order for you to match the required timeframes.

We encourage you to place the order 3-4 months before the wedding to give enough time for all fittings and any alterations if they are needed.

You can customize any of our gowns depending on what you would like to customize because not all customizations can be implemented in any dress. Please, contact us directly with all your wishes.

For now, we work only as an online store, but if you have any questions or need more information, photos, or video of any gown, please, message us via email, and we will be more than happy to provide you with any additional details needed.

After you receive your wedding dress, you need to take it out of the packaging, straighten out all the layers, and hang the bridal gown in a dress cover(cover) of the appropriate size; the cover should be spacious and long enough.
To avoid deformation of the corset and stretching of the fabric, the dress should be hung only by special ribbons that are sewn into the corset or skirt.
Hang the cover in a dry and dark room or closet without temperature changes; do not leave the dress in a place with direct sunlight. To carefully store the product, it is better to leave it in a closet or wardrobe with enough space to prevent compression. The train should be straightened out in the case and not bustled on a special loop.

You can change the delivery address before the order is shipped. We take no responsibility for incorrect shipping details. If incorrect details have been submitted, please, contact us immediately.
Delivery address cannot be changed or canceled once an order is dispatched.

After the wedding, take the dress to a dry cleaner specializing in cleaning wedding items and corsets. After the wedding, store the wedding dress in a dress cover or a special box.

If you ordered the standard size and want or need to exchange it for the other standard size - bigger or smaller- this is also possible.
Please get in touch with us directly with the details, and we will gladly help you and offer the size variation depending on the issue.

When exchanging the gown, you are responsible for all shipping costs and any fees that may be applied.

A tracking number will be sent via email once dispatched.

You will receive an automated email containing tracking information as soon as your order is shipped. Please note that the first scan takes up to 72 hours to appear, so please feel reassured and relaxed.

You are responsible for any customs and import taxes that may apply.

I'm not responsible for delays due to customs. However, you must provide any shipping carrier and customs with all requested details to ensure the order is fully delivered.