Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size. For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean, and do not iron directly on the design.

Due to the potential of high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We do have a photo proof package listing for purchase if you are interested. We also sometimes share sneak peeks of customer items on our Instagram @catchcatchcreations

There are no refunds since every item is custom. If an item breaks in shipment, we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **you MUST** have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.

**Note that any damage must be reported to our shop within 48 hours of the package arriving.

All orders will be processed in our standard 3-10 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 1-2 business days.

Catchcatchcreations is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier, it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft, you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If a customer's order is returned to the sender/seller for ANY reason, the customer is responsible for paying for re-shipment.

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. Even if the shipping tracking provides an estimated delivery date, we cannot guarantee that a shipment will arrive by a specific date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped and as such, we cannot guarantee the timeline. We cannot refund or cancel orders if the items did not reach you on time. If your order did not reach you on time, please contact us and the shipping carrier. We try our best to work with you but we do not control shipping. By purchasing the product, you agree that no returns are accepted.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order, we do not go back and refund all previous customers that 10% off amount.

It is customer's responsibility to make sure the spelling is accurate and then place an order. As some customers may intentionally spell words in unconventional ways, we are not responsible for knowing what is spelled correctly or incorrectly.
As such, we are not responsible for customer's typos or spelling errors.