What happens after you've made your purchase:

We will send you confirmation of your order and aim to dispatch most items in stock within 1-5 working days after payment has cleared our account.

Items are mostly distributed from France via La Poste (the national postal service) to most worldwide destinations.

Covid update - we are experiencing some delays due to disruption in the National postal service here in France - please bear with us we will keep you informed

We send confirmation that your item has been dispatched together (usually with a tracking number). We give you an indication of delivery times and whether signature confirmation is required (most of our items are shipped via recorded delivery). Please note delivery times are estimated and can vary - on average we suggest you allow (from the date of dispatch):

* up to 10 working days to receive your item within Europe or
* between 2-4 weeks to receive your item outside of Europe

If you prefer/require priority post or additional contents insurance to cover the value of your item - please notify us in advance - this can be arranged for you at the additional cost price and added to your order before checkout/payment.

It can be more cost-effective to ship multiple items together in one package. We are always happy to re-calculate the cheapest price to ship a multiple order - please contact us for a revised shipping cost.

Please be advised our standard delivery times apply to items we hold in stock - made to order items may differ to the standard delivery times indicated above.

BoulotDodo makes every effort to carefully package your item - in the unlikely event that your item arrives in damaged packaging or if you are unhappy with the condition in which you receive your parcel - please DO NOT OPEN IT. Either obtain a declaration/proof from the delivery person or take it, unopened, to your local post office. This will facilitate a claim - especially if you have taken out additional insurance. We also ask that take a photo of the package and contents and email these to us in the event that you wish to be refunded.

We recommend additional insurance for items over a certain value or vintage one-offs which cannot be easily replaced.

Please note all import taxes / customs are the responsibility of the client - in accordance with the requirements of the country of destination.

BoulotDodo cannot take financial responsibility if the delivery address provided is incorrect or if your item is returned undelivered. If you have any concerns about delivery please contact us in advance, or once your purchase is made, so that we can work together and ensure your order arrives to the correct location and in a timely fashion.

Please note where free delivery is indicated this means the delivery cost is included in the item price. If said item is returned a nominal handling fee is deducted from the original purchase price. You will be advised in advance.

PRIVACY POLICY

This Privacy Policy explains how we collect personal information, and what we do with it. Please read this policy carefully. By purchasing from BOULOTDODO you consent to us using your personal information in the ways described below. Without your consent to use your information in the ways set out in this policy, we will not be able to complete your purchase.

This Privacy Policy does not apply to the practices of third parties that we do not own nor control including Etsy or any Third Party services you access through Etsy – please refer directly to Etsy for its own privacy practices.

https://www.etsy.com/uk/legal/privacy

Your information:

To complete your purchase, we will receive certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information and the details of the product that you are ordering. You may provide us with additional personal information (for a custom order, for example), if you contact us directly.

How we use your information:

1) To complete your purchase

First and foremost, we need to use and process your information to mail you the goods you purchased.

2) To contact you (for example to settle disputes or provide personalised customer support)

We may use your contact details to communicate with you about your order, both before and after we send you goods, or for promotional messages about offers you might be interested in. You can opt-in and out of promotional messages at any time, by contacting us at info [!at] boulotdodo.com

3) For legal and/or legitimate reasons

We may keep records of past orders in order to calculate taxes payable, file tax returns and track shipping. We’ll only keep your personal data as long as is necessary to fulfil these purposes.

If necessary, to comply with a legal obligation or where our legitimate reasons do not override your rights or interests such as in the provision or improvement of our services; and compliance obligations with Etsy Seller Policy and Terms of Use.

Keeping your information private and secure:

Information about our customers is important to our business. We may share personal information in limited circumstances and for limited reasons as follows:

1) If you agree

2) With trusted service providers (including our delivery companies, payment processors) and only to the extent necessary to perform these services.

3) With Etsy – to comply with our obligations under the Etsy Seller Policy and Terms of Use.

4) For legal and or compliance reasons (including in the event of a dispute, or if we have a good faith belief that applicable law requires that we share the info with a third party) such as:

(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues;
(d) protect the rights, property, and safety of my customers, or others.

Your rights:

If you are based in the EU, you’re granted certain rights under data protection law. These include the right to access, and in certain circumstances to correct, change, restrict our use of and delete, your personal information. You can object to the processing of some of your information based on our legitimate business needs, receive marketing messages from us after providing your express consent to receive such messages. Other than an exceptional circumstance (such as aforementioned legal compliance) we will generally delete your personal information upon your request. You may do this by contacting us using the contact information provided below.

How to contact BOULOTDODO:

If you have any questions or concerns, please contact us via Etsy or at info@boulotdodo.com.