Due to the custom nature of the item we do not accept returns, exchanges or requests for
alterations after delivery. We ask that you communicate any specific requests through our
message conversation during the order process. We only know about a preference or request if
you specify it in your message. We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day we are unable to send
photos or create mock-ups before production and shipment. We do have a photo proof package
listing for purchase if you are interested. We also sometimes share sneak peeks of customer
items on our Instagram @thewildfestoon

There are no refunds since every item is custom/digital. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance
amount sent to you as a check in the mail. If you would like more than $100 of insurance please
let us know at the time of purchase. Note that when submitting an insurance claim **You MUST
have photos of the item and the box/packaging and you must retain the box/packaging to take
to the post office if proof of damage is required. Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.

All orders will be processed in our standard 3-10 business days. If you need it SOONER, you
can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2
business days.

The Wild Festoon is not liable for packages that are delayed in transit, lost by the shipping
carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over
to the shipping carrier, it is their responsibility to deliver the item-- please contact the shipping
carrier directly regarding delays or lost packages. If you suspect mail theft, you can obtain the
GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a
10% off sale a week after you order we do not go back and refund all previous customers that
10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible
for paying for re-shipment.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's
any problem with the image, please contact us for further assistance.

Yes, you will need to signup with Canva to be able to access & edit templates that are
purchased. You can sign up for Free or Pro.