Personalized items are hand wash only. Please do not microwave or wash in dishwasher, I am unable to guarantee the life of the vinyl.

**Time Limit: 7 days**
Report damage within 7 days of delivery for claim processing.

**Filing a Claim:**
1. **Photos:** Capture packaging and item damage.
2. **Contact Carrier:** Notify carrier with photos.
3. **Claim Steps:** Follow carrier's instructions.
4. **Records:** Keep claim documents.

**Replacements & Refunds:**
We replace if available; Personalized items are refunded or replaced depending on item.

**Reporting:**
1. **Message:** Use Etsy Conversations within 7 days, attach order number and photos.
2. **Details:** Describe damage, share info.
3. **Our Reply:** Expect response in 1-2 days.

Your satisfaction is vital. Reach out via Etsy Conversations for questions.
https://www.usps.com/help/claims.htm

Permanent vinyl is considered a "sticker". Dishwasher safe Mod Podge can be applied over decal to make mug dishwasher safe. It takes 28 days to dry.

Please send your question or concern about an order through messaging on Etsy versus through email. I may not always see the emails to respond in a timely manner and your questions or concerns may not be addressed.

If you have applied your vinyl to an item with a card or flat edge but they are still having a hard time sticking, the best thing I have found to help them stick is to let the vinyl sit. Lay vinyl on item, leave transfer tape applied, place item on a surface that will support it then try to place something with weight on the vinyl to apply pressure, (if unable to apply weight then skip this step as this step is not necessary, just adds some weight to help adhere). Next just let item sit. Vinyl becomes more permanent with the amount of time it sit. Check it in 15 min intervals. Removing transfer tape diagonally and flat. Do not pull up when removing. Repeat steps until vinyl has adhered. Please reach out with any questions.

Cutting transfer tape between lines and between each character allows you to adjust the placement of the vinyl on a curved object. The more the item is curved the more you should cut the transfer tape. if the item is only slightly curved and there are multiple lines of text just cut between the lines of wording. Do not fully cut between the lines, leave transfer tape still attached and just cut on each site. If the item is very curved cutting slightly between each letter ( again not fully cutting transfer tape) lets you maneuver the curves and lay vinyl flat. Please reach out if you have any questions.