Due to the custom nature of the items we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in you message. We will always do our best to accommodate your request.

It is not our policy to send photos or create mockups for products. If requested we can send photos, but the processing time may be longer. We also sometimes
share sneak peeks of customer items on our Instagram https://www.instagram.com/21dashdesigns/.

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to
have that insurance amount sent to you as a check in the mail. **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.

At this time, we do not have rush production. This is something that we plan to add in the future. If you have a special request and need an item sooner please message me and I will do my best to accommodate your request.

21DashDesigns is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages.
If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police
department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all
previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

All care instructions for items are listed in the description section of the listed item.

If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and
shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel order. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping.
Please understand, NO returns are accepted for shipping delays.