Standard shipping is always tracked. For rush orders there is Fedex Priority available as an upgrade in the shipping menu during check-out.

Processing times are 1-2 days for the item to be dispatched.

I'm so sorry I'm unable to ship to some countries due to insurance not covering parcels with are deemed "lost in mail" or due to custom importing issue. For example to India there are custom restrictions for importing gold. I hold the right to cancel a transaction due to the above mentioned.

All items are made of high quality white porcelain clay. This clay enables the item to be strong, hard, and beautiful white of colour. The item is fired till around 1260 to 1300 Celsius degree in a ceramic kiln.
The porcelain part can be cleaned with a soft cloth or a very soft brush. The porcelain is very strong and durable, even though it has stone like qualities it's still better not to hit it with a diamond ;)

All items are packed in a beautiful branded jewellery box. They are securely packed in order for a smooth shipping. Information about the item, materials and care instructions are included in the packaging.

Do you wish to give the item as a gift? It is possible to include a personalised message. You can include the message while making the order.

Or just to say hello? Im reachable via Etsy message system or at info@oeiceramics.com

For Wholesale enquiries feel free to send me a message on Etsy or info@oeiceramics.com

OeiCeramics welcomes bespoke orders or personalised orders. Maximum creation time for jewels is 2-3 weeks, depending on my kiln load. I have two electric kilns and one gas reduction kiln, so if you wish me to create something bespoke, it might be possible. You are always welcome to drop me a message.

Please double check your address when placing an order. OeiCeramics can't be held responsible when a wrong shipping address was given.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

If a parcel is shipped and is returned to me by the postal service due to refusal of paying import tax (which is also shown in the tracking information), I can't be held responsible. The return shipping cost billed to me by the postals will be deducted from the refund of the order.

Dear Customers,

All my items are made in my studio in The Netherlands. My raw products from packaging to clay etc are all manufactured either in the USA or in Europe.

kind regards,

Ilona @ Oei Ceramics

Items can be returned upon 30 days of arrival according to the tracking details. Cost of returning items are for the customers. Returns should be made with tracked shipping to be sure the item is returned and also due to insurance. If items are lost in mail due to not shipping with tracked postal service, I cant be held responsible or obliged to hand out a full refund.

Please read item description when placing an order. To avoid unnecessary disappointment due to not reading item descriptions materials etc. Also to reduce cost and energy of returning an item from the other side of the world for not reading item description before placing an order.

Unfortunately I do not currently ship anymore to India due to import restrictions on gold. Orders placed to ship to India are cancelled.