I recommend you use Adobe Reader to open and print PDFs. If you do not already have this program on your computer it is free to download and use from the Adobe website.

All planners come with trim lines for easy cutting, but if you are wishing to print a same size planner on to the same size paper (example: printing an A5 planner on to A5 paper) you can also do that and the trim lines will not print on to your planner.

*Always make sure to select print "Actual Size" under page size & handling when printing.

*Please note if you have chosen a design that has graphics right up to the edge of the paper you will need to choose "Borderless" printing in your printing options. Otherwise a thin white border will be around the edge of the inserts - most if not all printers will do this. Otherwise the best option is to print on paper larger than your insert size and cut down using the crop marks.

Those are trim lines for you to use after printing to easily cut the planner down to the proper size.

I suggest opening and printing the PDF with Adobe Reader if you're not already.

Always choose to print the PDF at "Actual Size" under page size & handling. Otherwise your document might be getting scaled to a size you don't want.

Also under orientation make sure the "auto portrait/landscape" is selected.

All planners smaller than A4/Letter size come with crop marks for ease of printing, to get the most accurate cut for your planner & to accommodate edge to edge designs.

If your planner does not include 2 planner pages per sheet and you would like your A5/Half Letter size planners placed 2 pages per A4/Letter sized sheet please contact me and I will be happy to send a new file.

Alternatively If you wish to save paper you can cut your printer paper in half first then setting your printer to print on the half size of your A4 or Letter size paper (A5 or Half Letter). Make sure to print at "Actual" or "100%" size so no scaling occurs.

When printing click the "multiples" button under page size & handling in your printer settings and choose your desired settings.

Unfortunately due to the nature of digital items I am not able to "exchange" items, as they are instantly delivered to you once the payment has gone through and the product cannot be retuned to me.  But if you find yourself in this situation please contact me ASAP (within 24 hours of your purchase), provided you have not downloaded the files. I may be able to assist you with cancelling your order.

Please note: If you have downloaded the files I will not be able to cancel your order and it will be considered final.

From your computer (if you are on phone/tablet you will need to go to Etsy through your browser and not the app) you are going to want to look at the top right of the web page, beside the "basket" icon is your profile picture and below it it says "you" with a little downward pointing triangle, click that. It will bring up a little menu with one option being "purchases and reviews" click that one. This takes you to a page and shows you everything you have bought on Etsy. If the last thing your purchased was from my shop it will show at the very top. Then to the right of where it shows what you bought will be a button that says "Download files" click that. Then it will take you to a new page with just the files available from that order and m

On Etsy all the items are digital downloads only. If you would like to see a selection of printed planners and stickers please visit my website: hourglassplanners.com

If you are having another problem not answered here, please contact me and I will help you troubleshoot the problem! Please contact me via direct message - messages in "notes to seller" during purchase may cause a delay in response. All messages will be responded to within 24 hours, messages on weekends and holidays will be responded to on the next business day.