When you request a custom order, Jackrabbit Crystals will work closely with you during the consultation to understand your specifications, including materials, design, and size. Open communication will be maintained throughout the customization process, providing updates on the progress of your order.
Approval and Payment: Custom orders may incur additional costs, depending on the complexity and materials involved, and a clear quote and estimated timeline will be provided. Once the customization details are finalized, your approval is required. Full payment must be made upfront and custom orders are non-refundable.

Cancellation: It is understandable that circumstances may change, or an accident has occurred, and you may need to cancel your order. However, please note that once the next business day begins, it may be uncertain whether the jewelry has started its crafting process and preparing your order for shipment. In such cases, cancellations cannot be guaranteed without further assessment.
Within 2 Hours of Purchase: We readily accept cancellations made within 2 hours of your purchase, no questions asked.
Outside Business Hours: If your purchase is made outside our business hours, you have until the next business day's start to cancel without inquiry.
Custom Orders: Custom orders cannot be canceled once your required approval has been received.

Jackrabbit Crystals offers free shipping on all orders shipped from California using USPS Ground Advantage by utilizing the Etsy Shipping integration for reliable shipping services.
Lost or Damaged Orders: In the unfortunate event that your order is lost or damaged while in the custody of USPS, Jackrabbit Crystals is here to assist you and will work diligently to resolve the issue.
Missing or Stolen Packages: If your package is marked as delivered but is missing or stolen, contact your local USPS office immediately within 30 days of the marked delivery date to report the issue and initiate an investigation. Jackrabbit Crystals is unable to replace or refund orders in these situations but will support you to the best of our ability.

Jackrabbit Crystals is committed to addressing your concerns. If you encounter any issues with your order, contact Jackrabbit Crystals within 7 days of delivery. If your jewelry arrives damaged, promptly contact Jackrabbit Crystals. We may require images or videos as evidence for return/exchange authorization.
Unless the item received is defective, customers are responsible for shipping costs and securely packaging returns or exchanges. Shipping can be unfamiliar, so feel free to reach out for guidance and support.
To ensure your ring fits perfectly, we offer one complimentary resizing service. Please note that customers are responsible for securely packaging and covering the associated shipping costs for resizing requests.

Your jewelry arrives attached to a jewelry card inside a gold shimmer envelope, enclosed in a sheer organza bag for gifting. Personalized messages are unavailable. Included with your order, you'll receive a gold-filled jewelry care card and a lint-free cleaning cloth.
Shipping Safety: Safe delivery is a priority. Most gift packaging is in a small box securely enclosed in a poly bubble padded mailer, though some items may differ in packaging.
Multiple Item Orders: To reduce environmental impact and streamline shipping, we may combine multiple items (up to three) in one envelope, unless you specify otherwise. Contact Jackrabbit Crystals to share specific packaging preferences during purchase.

Jackrabbit Crystals handcrafts wire-wrapped rings using 5% 14/20 gold-filled round wire with a jeweler's brass core, ensuring a durable and high-quality base for our jewelry pieces. Designed to withstand the rigors of daily use and maintain their quality over time, the thick layer of gold on the surface offers a finish that resists tarnishing and fading, making them a dependable choice for long-term wear.
Gold-filled jewelry is renowned for its hypoallergenic properties. The gold layer encasing the jewelry provides a protective barrier, minimizing the risk of skin irritation or allergies. Rest assured that Jackrabbit Crystals jewelry is free from lead, nickel, and cadmium, making it a safe choice for sensitive skin.

Jackrabbit Crystals takes pride in using natural and genuine gemstones unless explicitly stated otherwise in the descriptions of each piece of jewelry.
Please note that the product listings feature photographic representations of the wire wrapped rings and gemstones. The images serve as samples, and the ring you receive may exhibit slight variations in color, texture, and size due to the unique nature of each gemstone. Our images are true to the best of our ability, without any digital editing.

To ensure the longevity of your gold-filled jewelry: Store it in a cool and dry place, clean your jewelry using a lint-free cloth, allow perfumes and lotions to dry before wearing your jewelry, avoid exposing your jewelry to harsh chemicals, wipe clean after engaging in any physical exercise, and remove your jewelry before sleeping to minimize prolong exposure to sweating.
Included in your order, you will be supplied a gold-filled jewelry care card and a lint-free cleaning cloth.

Jackrabbit Crystals offer a wide range of US ring sizes, with most rings ranging in size 0 through 13 and includes half sizes.
Instructions: Wrap a length of floss around the base of your finger. Mark the floss with a pen at your ends. Stretch the floss along a ruler and take it down in millimeters. Use the ring size chart available in the listing images to pick the closest measurement on the chart. If you need assistance with measuring your ring size, please contact Jackrabbit Crystals.
To ensure your ring fits perfectly, we offer one complimentary resizing service. Please note that customers are responsible for securely packaging and covering the associated shipping costs for resizing requests.

Jackrabbit Crystals is committed to offering you the best value possible. The retail prices are already set as low as they can be, ensuring you get the most for your money.
To show appreciation, eligible customers receive an exclusive offer for 10% off their next purchase via email after their orders ship. To qualify, simply opt in to receive Etsy marketing emails. This offer is managed by Etsy on my behalf, providing you with hassle-free discounts as a token of my gratitude for choosing my small handmade business.