I am glad to discuss custom and personalized orders – please, reach out in messages.

Yes, I accept wholesale orders. Unfortunately, I am the only artisan, so I can only fulfill small wholesale orders.

In the event that the package was returned to me due to your failure to collect it, the funds will not be reimbursed.

The cost of customs duties, fees, and import taxes are not included in the price and are the full responsibility of the buyer to pay.

Please be advised that we have no control over how your country charges duty.

You have 14 days to return or exchange the item.
Inform me within 3 days if you want to return or the exchange item.
Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
I will refund item cost after receiving it and checking for it original condition.

For your children safety we do not treat our toys with chemicals before shipment. You can wash it by yourself with a suitable detergent. Also you can do a steam treatment without use of any chemicals.

• To prevent allergic reactions, use liquid and hypoallergenic detergents.
• Use the washing machine’s delicate cycle and set the temperature to 30 degrees for 30 minutes.
• To avoid item damaging, we recommend to use washing bag.
• After washing, lay the item flat to dry.

According to the law, the Post has a response period of 30-90 days during which the package will either be located and delivered to you or recognized as lost. If the package is declared lost, you will receive a full refund of the order amount. Please note that all the dates are approximate and beyond my control as I rely on the Postal Service to deliver the package. If the package is eventually located and delivered to you, but after a significant delay, no refund will be issued in that case.

I can accept cancellation within 12 hours of purchase. The exception is products with personalization.

If the product was damaged during the shipment, please provide me with a photo within 3 days from the receipt and I will send you a new product or refund.

We offer Standart shipping delivery method. Standard shipment does not have an exact guaranteed manner of delivery in the destination country to recipient's home address. The shipments are generally delivered to the pick-up point of the address of the recipient or it can be also delivered to the recipient's home address. Please note that it is beyond my control as Postal Service control this by itself.