Yes, We accepts returns within 7 days. The return will be accepted only for the following reasons below:

1. Damaged Shipment Arrival:
Please note, you will have to report the damage on delivery immediately with photograph
evidence of the shipment.

2. Manufacturing Defect:
We also stand by our products and accept returns within 7 days if you received a
defective rug. Please note that only the following defects qualify as manufacturing defect
for returns.

A. Stains ( Should be reported immediately after opening the rug)
B. Missing Pile ( Should be reported immediately after opening the rug)
C. Torn & cuts(If packaging is ok but rug is damaged inside should be
reported immediately along with delivered package photo)

Please note each order undergoes meticulous quality control before it is shipped to ensure consistency.

We DO NOT ACCEPT returns based on color interpretation discrepancies.

It's worth nothing that the perception of the rug's color may vary depending on the lighting and the viewing angle. If you examine the rug from a different perspective along it's length, you may notice a variation in shade. Any rug may appear different under various lighting conditions & on screens with different setting.

The variation in how the rug appears on your screen may be attributed to the differences in screen setting. In fact we have observed differences in color perception when viewing the same rug on multiple screens we own from different brands.

Wool is a natural fiber, and the shedding of wool from a rug is a clear indicator of it's authenticity, confirming that the rug is crafted from 100% wool. It's worth nothing that hand-tufted & high-pile wool rugs tend to shed more than their hand-knotted or low-pile counterparts.

Please be aware that we DO NOT ACCEPT RETURNS due to shedding in your wool rug. This is because shedding is a natural characteristic of wool. However, if you are interested in a rug with minimal shedding, we are more than willing to assist you in finding a rug that is better suited to your preferences, shedding less & aligning more closely with your needs. Please feel free to reach out us, & we will guide you in selecting a rug that meets your space.

Yes we accept returns if your rug size is shorter or longer than the permitted measures below:

A. Up to 2 inches for Hand Tufted Rugs
B. Up to 3 inches for hand Knotted Rugs

Please note that we only sell handmade rugs and the size is never consistent from one handmade rug to another handmade rug of same design & color. Not just that most rugs tend to either shrink or expand due to weather over time, so the rug might be shorter or longer than the listed sizes for sale up to permitted variance.

Please Note that there would always be variance in size, but we make sure to list the most accurate size and actual size in the description.