All items from Ganza Roma are assisted by the warranties provided for by current Italian law, that is, for purchases made online, the customer is assisted by the Guarantee of Conformity provided by the seller and the Guarantee of Proper Operation provided by the manufacturer.
What certifies that these are made in italy items?
The Made in Italy certification is indicated internally with the words "Genuine Leather Made in Italy," in some cases it is accompanied by a tricolor fabric flag and is further indicated on the tag.
Ganza Roma's goal is to use materials that are as sustainable as possible. We work only with tanneries certified by the Leather Working Group, for its sustainability, traceability and social practices.

To ensure a fast and efficient delivery service, we entrust deliveries only to express couriers with whom we have signed specific agreements to ensure safe shipments at sustainable costs. We mainly use Bartolini TNT for Italy and DHL UPS Fedex for abroad.

What happens if I am not present at delivery?

The courier makes two attempts: if in both cases you are absent and unavailable, you will have to personally pick up the goods at the carrier's warehouses, incurring the relevant storage charges. If you fail to pick up and return the goods to Ganza Roma, the amount of custody, transportation and redelivery charges will be deducted from the amount you will be reimbursed.

▶ Slight variations in shade are natural and can occur.
▶ Monitor calibration might cause minor color distortion.

Regarding Measurements:
Please be aware that measurements may vary slightly.

Thank you for your understanding and cooperation. Your satisfaction is our priority!

Caring for a leather bag properly is essential to ensure its longevity and maintain its appearance. Here are some general guidelines to help you take care of your leather bag:

▶Regular Cleaning:

1. Dust Your Bag: Use a soft, dry cloth to dust your bag regularly and keep it free from dirt and debris.

2. Wipe with a Damp Cloth: For light cleaning, you can use a slightly damp, soft cloth to gently wipe the surface of the leather. Make sure not to saturate the leather with water.

3. Mild Soap Solution: For more stubborn stains, you can use a mild soap solution. Mix a small amount of mild soap, such as baby shampoo, with water to create a soapy mixture. Dampen a cloth with the solution, wring it out, and gently clean the stain

You can find all sizing information in bag description.
don't hesitate to contact us if you have any other questions.

We offer Gift wrapping. U can make a request on the checkout page.
all the bags will comes in a cotton bag, who should be used when the bag is not in use by you to cover it from dust and signs. Our packaging is made sustainably with partially recycled FSC certified paper and is fully recyclable or compostable biodegradable bags.

On request l can create a personalized item. Contact me and explain what you wish. I'll do my best to satisfy you.
Custom and personalized orders are paid 50% at the order, 50% before shipping. No refund is previewed for this kind of order

Didn't find the answer to your question? Contact us through Etsy! 📩

if in any case, you would like to return a purchase, please contact us within 14 days from delivery day. we would like to help you resolve it.
The item should be in its original condition with all the tags.
please note that the shipping charges are not refundable.
in case you purchase an item in free shipping offer, you will be charged as normal shipping cost.
personalized items are nonrefundable
if you don't contact us prior to return the item we will charge 10% value of the bag and we don't accept any responsibility in loss or damage to the product. U have to contact us to at least confirm the address.

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