Due to the custom nature of all of our items we do not accept returns, exchanges or requests for alterations after we ship your item. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Sometimes there are delays in transit times across all shipping carriers, and these will increase in the holiday season. We cannot refund or cancel orders if they did not arrive on time. If your order did not arrive on time, please contact us and the shipping carrier. We will try our best to work with you, but we don't control shipping.

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We do have a photo proof package listing for purchase if you are interested. This is not offered for products shipped by a production partner.
Check the Add Ons section in the shop.

We contact you after your order with a recap, so you can double check your order and change details if necessary.

We reach out to you to confirm the details for your order for any laser engraved project before engraving.

If you purchase the Photo Proof Package and do not respond to our messages, we will wait 7 business days before making any decisions for you, finishing production, and shipping the item when it is completed.

If you do not respond to messages, we will make appropriate decisions for you in order to finish production on time.

If you purchase the Rush Order Fee and Photo Proof Package, the Rush Order Fee takes precedence. If you do not respond to messages, we will make any decisions for you, finish production, and send the item on time for the Rush Order Fee production deadline to be met.

There are no refunds since every item has a custom element. If an item breaks in shipment we have insured its value up to $100. You can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim, you MUST have photos of the item and the box/packaging, and you MUST retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. Note that any damage must be reported to our shop within 48 hours of the package arriving.

All orders will be processed in our standard 3-10 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.

If you purchase the Rush Order Fee and Photo Proof Package, the Rush Order Fee takes precedence. If you do not respond to messages, we will make appropriate decisions for you in order to finish production on time.

Check the Add Ons section in the shop.

Baevle is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen--all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item. Please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order, we do not go back and refund all previous customers that 10% off amount.

Each item has material, care, color, and sizing information included in the listing description and/or listing photos. Please refer directly to the listing description of the product you plan to purchase.

It is the buyer's responsibility to select the correct material, color, size, method or custom detail when purchasing the item.

It is the buyer's responsibility to correctly type any personalization.

We are always willing to work with you on your purchase to meet your needs. You are welcome to contact us about custom orders, custom changes to listings, bulk purchases, etc. We will determine what is best based on your unique situation.

We welcome custom requests of any kind. We are a family owned business and reserve the right to decline any custom requests that may be inappropriate. You are always welcome to make your request, and we will do our best to fulfill it.