I will contact you within 24 hours to acknowledge receipt of your order and let you know the expected shipping date.

Most orders are shipped within 1-2 working days unless they are made-to-order or custom-made.

UK orders are shipped by Royal Mail first-class post; overseas orders are shipped by Royal Mail airmail. Higher value orders (above £20) are usually shipped by a tracked or signed-for service as standard. Optional postage upgrades are available at checkout.

Average delivery times:
UK 1-3 days; Europe 1-2 weeks; USA/Canada 1-3 weeks; RoW 2-4 weeks.

Delivery times vary by country and I can only give an estimate. If the delivery date is important, please contact me before ordering.
Most orders arrive within the estimated time but they can take longer and you should allow up to 3 weeks for UK orders and 6 weeks for overseas orders, depending on your location. Please feel free to contact me at any time if you are concerned about your order.

Customs declarations for overseas/non-EU orders will disclose the invoice value of the goods. Please do not ask me to mark orders as 'gifts' on the customs declaration, as this is not allowed and would be fraudulent.

**IMPORTANT**: International BUYERS are responsible for all customs charges, local taxes, VAT, handling fees or any other import charges levied. Some countries also have restrictions on importing certain goods - it is the BUYER's responsibility to check the import rules and fees that apply in their own country before ordering. I cannot be held liable for goods confiscated, destroyed or returned by customs.

If you receive damaged or faulty goods, please contact me immediately. I want you to be completely satisfied with your purchase and will work with you to put right any problems.

Under UK/EU consumer law, if goods are damaged or faulty when you receive them, you have 30 days in which to return them for a full refund. After 30 days you may still be entitled to claim a repair or refund but other terms apply.

It may be necessary to provide evidence of damage, so please keep the original packaging. Photos of the damage to goods and packaging may be requested in the event of a claim.

Under UK/EU consumer law, you have the right to cancel your order before it has shipped, or within 14 days of receipt of goods, and receive a full refund.

Please message me or e-mail me before returning an item.

Buyers are responsible for return shipping costs. If goods are not returned in their original condition, the buyer is responsible for any loss in value. I recommend obtaining proof of posting, tracking or insurance in case they are lost or damaged in transit. For International returns, please mark the package clearly as 'Returned Goods'.

Refunds will be given within 14 days of receipt of returned goods.

These rights do not apply to custom-made, personalised or bespoke items unless the goods are faulty/damaged.

Occasionally packages are delayed in the post or at customs. Please be patient - it's very rare that packages are actually lost, so there's a good chance your order will eventually arrive.

The postal system gets very busy around holiday periods, so do allow extra time for goods to arrive, or consider upgrading to a priority service. I usually allow up to 3-4 weeks for UK orders and 6-8 weeks for international orders before refunding for non-delivery.

I'm always happy to discuss custom orders, so please message me if you would like something made in a different size or another fabric.

Many of the fabrics I use are vintage or limited availability, so it may not be possible to repeat an item or use the same fabric for something else. However, I do have a large stock of fabrics and may be able to suggest an alternative.

Handmade fabrics, such as my handmade felts and hand-dyed silks, are generally not repeatable, but it may be possible to create something similar - not always immediately, but sometimes special things are worth the wait.

If you tick the box at checkout for 'this item is a gift', it means the price will not be shown on the packing slip. This allows the recipient to know where it was purchased but not how much you paid for it.

Ticking this box does NOT mean I will declare the contents as a 'gift' on the customs form (see FAQ above on customs fees), and the customs form will still show the value for customs purposes for destinations outside the EU.

If you would like to add gift-wrapping to your order, or would like a personal message/gift card included, please tick the 'gift' box at checkout and then select the gift-wrap and/or gift message option.