However unfortunate, shipping delays do occur whilst in the hands of the carrier. Etsy's policies states,

"Etsy doesn't hold sellers responsible for shipping delays or errors. If the item was shipped and has a tracking number, you may be able to contact the shipping carrier directly to open a claim."

Please know once we drop the package off at the carrier it is out of our hands and we are not held responsible for any delays, loss of items, and items that are broken in transit. We are more than happy to help you with your purchase but the quickest way to get shipping questions answered is by going directly to the source and calling the carrier.

Our goal is to get every message answered within 24 hrs on weekdays. We work from 8am - 10pm each day so we strive to get your messages answered same day, even if it's late at night. However, my top priority is always getting orders out asap! Since I make every piece per order there can be message delays due large order fulfillment and holidays. We ask that you please be patient and I will always respond within a 24-48 hr weekday time frame even in our busiest of times. I take weekends off to be with my family so I do not reply to messages on Saturday & Sunday.

I commonly get asked why people are not getting answers on the weekends. I take weekends off to be with my family but I will reply to weekend messages first thing Monday morning and all other inquiries between 8am - 10pm on weekdays.

Offering refunds on all products is very much a luxury afforded to bigger stores that cut corners and don't spend time on the labor of building the product. With handmade goods, a return cannot easily be resold because they are made to order for you specifically and we cannot get the time back we spent building your product.

Because of this we do not allow refunds on all items but do allow exchanges of equal or lesser value for a restocking fee + return shipping.

We do not allow any returns/exchanges on Diamonds and solid gold items.

Please see the exchange/return section for more details.

All exchanges will be charged a $10 fee for materials and labor. This price is subject to change based on the needs of each exchange.

Exchanges are for equal or lesser value items only.

Any Exchange/Return MUST be approved before it is mailed to us. If an item is mailed back without approval first, the item will be returned to the buyer at the buyer's expense.

All returnable items will be charged a $10 restocking fee.

We do not refund for exchange price differences.

We do not refund shipping costs or international taxes/fees.

Please reach out to us for any specific questions regarding exchanges and returns.

What is Final Sale/Not Returnable?
- Diamond Orders
- Solid Gold Items
- Custom Items
- Items that have been exchanged

The exchange has to be approved before the item is mailed back. If an item is mailed back to us without us accepting the terms of the exchange the customer will be responsible to pay for shipping to get the item back.

The item must be in perfect condition when it is returned to us. If an item is damaged when we receive it, the customer will be responsible for any loss in value. This includes any additional cost to fix the item or replace any missing broken pieces, etc. If the item is returned beyond repair the customer is responsible for paying for a whole new item at full price.

We are not liable for any items lost during transit.

Our exchange window is within 14 days of delivery.

The low price and high quality is part of the secret sauce to my business you could say. I found an amazing father and son team from Thailand who work with gem miners. These miners mine for the clear perfect gemstones and sell the opaque (and more beautiful in my opinion) ones for a great price!

However, certifying a gemstone is extremely costly and time consuming. Each certification averages between $150 - $250 and if we got them all certified we wouldn't be able to keep our prices so low.

Gold filled jewelry is a wonderful and more affordable option than solid gold jewelry, but does require a bit more care of use. Please read this link and follow the instructions when wearing your gold filled jewelry. Please note, if you follow these steps your gold filled jewelry will last a very long time and we are not responsible for any damage or wearing off of the gold.

https://www.leaf.tv/articles/how-to-keep-gold-filled-jewelry-from-tarnishing/

Please read this link and follow the instructions when wearing your sterling silver jewelry. Please note, if you follow these steps your sterling silver jewelry will last a very long time and we are not responsible for any tarnishing and wear and tear.

https://www.janvierjewelers.com/best-ways-take-care-sterling-silver-jewelry

At this time, JSL is not able to offer free pictures or videos of stone options for customers. You can leave your stone preferences in the 'note to seller' box at checkout and we will do our best to accomodate that.

Please reach out to us if you have a specific detailed preference. JSL can offer a case by case basis stone selection on select orders only for $5 per photo and $10 per video for our time and labor.