A personalised, luxury wooden dog decoration made from 2 layers of wood (oak and white painted) including eco-friendly hessian jute ribbon and adorable bell!

The size of this ornament varies from breed to breed - please see the images for an idea of how a french bulldog ornament compares to a golden retriever. Each ornament will be the maximum size we can make it within a limit of a 10cmx10cm square - So all ornaments range from 7cm-10cm approximately in width and height - we can send a proof before making if needed. The french bulldog here is 7cm wide and 11cm high, the retriever is 10cm wide and 10cm high including the snowflake.

We accommodate all animals and pets! Check out our Etsy Store for all animals (but just get in touch if you don’t see the silhouette you’d like and we will try our best to find your perfect match!)

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O R D E R P R O C E S S I N G
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• Orders typically take 3-5 working days to design, create and pack after the date of ordering from our home studio.
• If you use the ‘Rush’ service at the checkout, we will put your order ahead of all other orders and aim to process and deliver in 1-3 working days.
• Your spelling and grammar is your responsibility, please double-check before ordering as we engrave/print your exact message (personalised items only).
• We will send a free proof image upon request – please allow extra time for order processing if you require a proof or photographs. You must message us (not leave a note to seller) to use either of these services.
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P O S T A G E & P A C K A G I N G
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• In a hurry? We have a ‘Rush’ service available (UK only). This puts your item ahead of all other orders and is sent as either Tracked 24 or untracked, depending on which you choose. We aim to get this to you in 3 working days but cannot be held responsible if there are delays with Royal Mail. Tracked 24 delivers on weekends.
• Tracking is only provided when you select the tracked services.
• Please keep in mind it still takes us time to make your order, postage time is additional to the processing time.
• We are an Eco-friendly company and send items in eco-friendly packaging wherever possible.
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P O L I C I E S & I N F O R M A T I O N
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• ISSUES: If there are any issues with your order, please get in touch – we pride ourselves on excellent customer service.
• RETURNS: If the item is personalised, we do not accept returns. If it is non-personalised, you may return it to us for a full refund within 14 days of receiving, in it's unopened, original packaging. We do not cover the return postage fees.
• DELAYS: A full refund or replacement will be granted only if an item is more than 10 working days late (UK) as we cannot be held responsible for delays caused by the courier, which are outside of our control. Postage times during Christmas and Courier Strikes may be considerably longer than shown. Please keep this in mind before purchasing and opt for our tracked or rush services if your item is needed for a certain date.
• Wood grain and colouring may vary slightly as wood is a natural product. Knots and blemishes may appear on your product, but we will ensure they do not interfere with any writing.
• All our wood if FSC certified sustainable. All our materials are eco-friendly.
• Seed paper is included as a small thank you (stock dependant). For full information see our FAQ on Etsy.
• Background props such as flowers are not included in your order, only the item described.
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F U R T H E R E N Q U I R I E S
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For corporate or larger quantities, please get in touch as we may be able to offer discounts.
If you are looking for a bespoke card, ornament, or gift, please contact us with your idea and for pricing.

Follow us on Instagram for the latest discounts and special offers:
www.instagram.com/tilleytree

(updated 04/9/23)