Due to the high volume of orders that we create and ship every day, we are unable to send photos or create mock-ups before production and shipment. There is a mock-up add on to custom cell phone case commissions. We do sometimes share sneak peeks of customer items on our Instagram @stl_decodendesigns

Due to the custom nature of the items we create, we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our messaging conversation during the order process. We only know about ta preference or request if you specify it in your message. We will always do our best to accommodate your requests!

There are no refunds since every item is handmade and therefore customized. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance, please let us know at the time of purchase.

**Note: When submitting an insurance claim, you MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.

**Damage must be reported to our shop within 48 hours of arrival.**

Deco Den Designs is not liable for packages that are delayed, lost in transit by the shipping carrier or stolen -- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier, it is their responsibility to deliver the item--please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft, you can obtain the GPS coordinates of the last scan point from the shipping carrier and a file a mail theft report with your local police department.

If a customer's order is returned to the sender/seller for ANY reason, the customer is responsible for paying for re-shipment.

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase during the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will receive your shipment, but we are in position to guarantee the timeline. We cannot refund or cancel orders if they did not reach you on time. If your order did not reach you on time, please contact us and shipping carrier. We try our best to work with your but don't control shipping. Please understand, NOT returns are accepted for shipping delays.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order, we do not refund all previous customers the differing amount.

1. **Handle with Care:** Treat your Decoden phone case gently. Avoid dropping or knocking it against hard surfaces, as this could damage the decorative elements.

2. **Avoid Excessive Heat:** Do not expose the case to direct sunlight or extreme heat (such as in a vehicle), as it may cause the glue or resin holding the decorations to soften or warp.

3. **Keep Clean:** To remove dust or dirt, gently wipe the case with a soft, lint-free cloth or a slightly damp cloth such as a baby wipe. Avoid using harsh chemicals or rubbing alcohol.

4. **Check for Loose Parts:** Periodically inspect the case for any loose or detached decorative elements. If you notice anything loose, consider reattaching it with a suitable adhesive such as B-6000.

1. **Handle with Care:** The glass cup is fragile and will break if dropped. If the glass chips, you should dispose of the glass or only use it decoratively for your safety.

2. **Avoid Excessive Heat:** Do not microwave your glass cup or lid at any time.

3. **Keep Clean:** Hand wash your new glass tumbler with dish soap. *Do Not* submerge the bamboo lid. To wash lid, use soapy water to clean the underside of the lid. Use a damp cloth (or baby wipe) to clean any debris on the fake cream or on the charms.

4. **Check for Loose Parts:** Periodically inspect the case for any loose or detached decorative elements. If you notice anything coming loose, consider reattaching it with a suitable adhesive such as B-6000.

. **Hand Wash Only:** To preserve the decorative elements, avoid immersing the brush in water. Instead, gently clean the bristles and handle with a damp cloth or sponge.

2. **Avoid Excessive Moisture:** Keep the brush away from prolonged exposure to water or humidity to prevent damage to the Decoden decorations.

3. **Gentle Handling:** Handle the brush with care to prevent any decorative pieces from coming loose or breaking off.

4. **Avoid Harsh Chemicals:** Do not use abrasive or chemical cleaning agents that could harm the Decoden decorations. Stick to mild, non-abrasive cleaners if necessary.

5. **Store Properly:** Store the brush in a dry place away from direct sunlight and extreme temperatures to maintain its appearance.