All orders will be shipped within 1-14 business days of your order date, unless stated otherwise on the checkout page. Please allow additional days for transit during the holidays.

No! Orders marked as gift will not have a packing slip/invoice included in the package except when requested.

We recommend placing separate orders if the each box goes to the different addresses.

We recommend reaching out as soon as possible once you decided to change the address. If your packages has already been shipped, or the label has been purchased - we cannot change the address.

Please allow sometime for carriers to deliver the package. Most packages are delivered within 1 week if it hasn't been delayed due to carrier. Sometimes the carriers marks the packages as delivered prior they actually deliver them. (Yes, they do!)

If it has been reasonable amount of time that the package marked as delivered and it still hasn't been there, please reach out to the recipient to check the surroundings, neighbors or anybody within the household that could retrieve the package.

If the package has been misdelivered, USPS will be able to locate the package with GPS tracking. If the address given at checkout was not correct - and the package returned back to us, for any reason, the customer is responsible for covering the cost to reship the package. We have set up custom listings to pay that reshipping cost. We will reach out to you to purchase the reshipping listing if this happens.

Please make sure to double check spelling when placing your order. If you notice you had a spelling error when the order was placed, please message us immediately. If order is already in production, spelling cannot be changed and item will be shipped as ordered. If the error is on our part, we will replace item. (see shop policies under the privacy section of our main shop page)

Please photo your package before opening if there is physical damage visible. If after opening, you notice there is damage to the actual item delivered due to shipping, a claim can be filed with the USPS to receive a refund. Please reach out if you have any questions.

Please see the Privacy Policy section on our shop's main page

Lane and Bradley, LLC is not responsible for any damage or wear & tear caused by general use of product. Upon deliver, we encourae you to inspect the product. If your item is defective (ex: broken zipper, torn handle, etc.), we must be notified within 5 days of delivery (based on USPS tracking). Beyond 5 days, we cannot be responsible for any damages that have occurred.