In each purchase, you can use the sale offered at the shop or a coupon, but not both of them simultaneously.

All jewelry items are packaged in a gift box and in a protective padded envelope.

Please specify if the shipment is a gift and sent to the celebrant.

Standart shipping is registered mail, delivery time is 6-10 business days
Express shipping (EMS) delivery time is 5-7 business days.

For fast delivery please select the express shipping upgrade, in the shopping cart when ordering, and add your phone number to the order.

Listed ship times are only estimates and not guaranteed, all highly depended on postal services / local customs. If shipping is done to your workspace, hotel or any other public location - I cannot be held responsible for any delay or lost packages.

NOTE: According to Etsy's policy, buyers are responsible for all charges that are applied in their country when they are ordering from abroad. This includes VAT, customs, import taxes etc.

Delivery in Israel in standard mail is 5-8 business days.
Express mail in Israel takes 2-3 business days.

For fast delivery please select the express shipping upgrade, in the shopping cart when ordering, and add your phone number to the order.

Listed ship times are only estimates and not guaranteed, all highly depended on postal services. If shipping is done to your workspace, hotel or any other public location - I cannot be held responsible for any delay or lost packages.

NOTE: According to Etsy's policy, buyers are responsible for all charges that are applied in their country when they are ordering from abroad. This includes VAT, customs, import taxes etc.

Your satisfaction is very important to me.
If any problem arises, please contact us and I will find a solution.
Please do this BEFORE leaving a review.

Unless item arrived damaged - buyer is responsible for returning items in their original condition and all return shipping costs.

Fees will be deducted from the refund after 60 days from purchase date, shipping costs will be deducted from the refund.
For custom sizes (US 3.5 to 9.25, circumference 45 to 60), I might also deduct a re-sizing fee.

A restocking fee may apply.

I apologize for the inconvenience, but personalized monogram or Custom orders CANNOT be returned.

Return address if needed:

Ravit Mahalal Bar-Shay
Ha Carmel 10
TEL-MOND Israel
4063317

Please make sure that the address you have listed in Etsy is correct - this is the target address.
Packages returned to me, due to a wrong address (or no claim) will be re-shipped with additional shipping costs.

If you change the address before getting your shipping notice - please make sure to update me. If you change the address after shipping notice, please make sure someone at the old address will pick up the package. I cannot be responsible for lost packages due to address change.

If shipping is done to your workspace, hotel or any other public location - Although I will do our best to assist, I cannot be responsible for any delay or lost packages.

All my jewelry has one year warranty.
Buyers are responsible for the shipping costs and any customs duties or fees.

* Please avoid sea bathing, swimming pools, saunas or steam rooms.

* Better to remove your jewelry when exercising, playing sports, cleaning, gardening or operating heavy machinery, to prevent knocking, scratching or any other damage to the jewelry.

* Do not expose your jewelry to perfume or any perfumed cosmetic product.

* Use a soft cloth for cleaning or special liquid for silver (specially designed for jewelry, can be purchased in every jewelry shop).