To access your digital files from your account:

To access your purchased files, please follow these steps:


Sign in to Etsy.com using a web browser (not the Etsy app) and navigate to "Your account."
Click on "Purchases and reviews."
Locate the specific order and select "Download Files."
If you don't see a download button, click the small grey arrow to the right of the order.
This action will redirect you to the Downloads page.


Please note that if your payment is still processing, the Download Files button will appear greyed out.

If you made a purchase as a guest for an instant digital download, please refer to the receipt email that was sent to you after your purchase, as it contains a link to download your files.
If you cannot locate the receipt email from Etsy, we recommend checking your spam or junk inbox. In the case of Gmail users, please also check your Social and Promotions tabs. If you are still unable to find the email, adding transaction@etsy.com to your address book or safe list may assist in locating these emails in the future.

Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

House of Parlington is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.