Make sure to remove all make-up before using your hot/cold pack on your cute face! Wipe down your microwave or place your hot/cold pack on a clean microwave-safe dish before heating up. Do not use any perfumes, hair sprays, or chemical cleaning products around your hot/cold pack.

If you’re ever not using your hot/cold pack, you’ll want to store it in a plastic baggie. If you like it cold, you can store it right in the baggie in the freezer (which also keeps it from smelling like freezer burn, yuck). If you store it outside the freezer, it’s still recommended to keep it in a baggie to prevent accidental stains or prevent mice from getting into it (yes this actually happened to someone). Note the plastic baggie cannot go in the microwave…but you’re smart enough to know that, right?

It’s okay, I’m sloppy too. DO NOT use any chemical cleaning products on your hot/cold pack as these may be flammable when heated and may also cause irritation when the pack touches the skin. To best clean your hot/cold pack, press a warm wet paper towel to the stain and try to soak out as much as you can. If necessary, gently rub a mild, clear hand soap into the stain and continue to soak it up with the wet paper towel. Let it air dry and repeat if necessary. Payne & Comfort products cannot go in the washing machine or dyer. Please note P&C cannot replace hot/cold packs due to stains that occur after purchasing.

Oh no! As long as you are following the heating and care instructions above, it should be smooth sailing. But in the rare instance a manufacturer’s defect does occur, P&C will provide a refund less shipping or a replacement product WITHIN 90 DAYS of purchase. After 90 days of use, P&C can no longer offer a refund or replacement. Please email payneandcomfort@gmail.com with all product concerns. Inquiries will be responded to within 48 hours. Please note stains are not considered a manufacturer’s defect. See cleaning and care instructions above.

Yes! Email payneandcomfort@gmail.com to request more information or find me on Faire Wholesale. Thank you for your interest!

It depends. If you're looking for one of my products in a different fabric already available in my shop, I can likely do it. Custom sizes however are more complicated, and I may not always have the time to test new products for microwave safety and comfort. Email payneandcomfort@gmail.com to discuss options and pricing. Please note custom orders will not be available at all during the months of October-December due to increased holiday order volume.

Sure thing! Email subscribers get 10% off one order by signing up at payneandcomfort.com. I also run several shop sales throughout the year! The best way to be notified when those are happening is to subscribe to emails. You can also follow @payneandcomfort on Instagram (although email subscribers find out about sales first)!