Do you accept returns, exchanges, or alterations after delivery?

Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your request!

Do you offer refunds under any circumstances?

There are no refunds since every item is custom and live. If an item breaks in shipment we have insured its value up to $100 and you can submit claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. *You must have photos of the item and the box/packaging and you must retain box/packaging to take to the post office if proof of damage is required. Shipping insurance may also require that the customer take the damaged items to a waste yard for disposal and obtain proof of disposal. **NOTE that any damage must be reported to our shop within 48 hours of the package arriving.

Do you offer rush production?

All orders will be processed in our standard 3-10 business days. If you need it sooner you can purchase the Rush order fee listing in our shop and these items will be processed in 2 business days.

What if my package is delayed/lost in transit or stolen?

The Evergreen Bonsai shop is NOT liable for packages that are delayed in transit, lost by the shipping carrier, or stolen--all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item. Please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If a sale starts after I place my order will you refund the difference?

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

What if my item is returned to the sender/seller after it's shipped?

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

What are the care instruction for this item?

Every product ships with the care instruction. Please make sure to carefully follow the instruction provided from us to care for the product.

My order did not reach me on time. Can I return it?

Sometimes there are delays in transit across all of our shipping carriers, and there will increase in the holiday season. We cannot guarantee that a shipment will arrive a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. Please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand NO returns are accepted for shipping delays.

Can I re-sell your product?

You can re-sell your product if you would like to however we currently do not offer products at a wholesale price.

Report this item to Etsy

18yr Bonsai Tree Gift in Gold Ceramic Pot Holiday Gift Year end Gift Live tree Gift for Plant lover Family Gift Bonsai Lover Christmas Gift

Name: 18yr Bonsai Tree Gift in Gold Ceramic Pot Holiday Gift Year end Gift Live tree Gift for Plant lover Family Gift Bonsai Lover Christmas Gift
Brand: TheEvergreenBonsai
SKU: 1602261101
Price: 249.99 USD
Availability: InStock
Rating: 5.0 (1 reviews)

TheEvergreenBonsai

Item highlights

Made to order

Seller's description

Japanese Juniper Procumbens NANA Bonsai tree in ceramic pot/plastic pot

*Production & Delivery:
- Please allow 5-7 business days for production of your plant and 4-6 business days for delivery.
**We currently do not ship to Alaska, Hawaii, and California.

*Product features:
- Age: 18 yrs old
- Size: Large
- Weight: Approx. 9-9.5lb
- Pot color variation: Dark Blue, Green, Black
- Pot shape variation: Oval, Rectangle
- Pot material: Glossy ceramic
- Use: For both indoor and outdoor gardening

*Video clip shows the mockup images of the same age and same size plant and will not be an actual image of the plant you will be receiving. Photo proof is available as an add on option.

*Care instruction:
- Moderate watering depending on season but min twice per week
- A few hours of direct sunlight once or twice a week
- Product will ship with the care instruction

* Note:
- Due to handmade nature of this item it may not look identical to the photo. We will use exact same color pot and material when possible to re-create specific look but your actual product may look different than listing photo.

*Photo Proof service is available at extra charge and you MUST add it from the 'Add-on' category and complete the checkout:
https://shorturl.at/aesw1

*Find the accessory to enhance the look:
https://www.etsy.com/listing/1412652423/yellow-turtle-figurine-ceramic-miniature?click_key=cce2807318140bb5e1f523521cf97cc4581780f9%3A1412652423&click_sum=821a432f&ref=shop_home_active_1

*Get a fertilizer and ensure that your plant stays nourished:
https://shorturl.at/lsV89

For more detail, please visit our shop:
https://www.etsy.com/shop/TheEvergreenBonsai?ref=simple-shop-header-name&listing_id=1412652423

Hope you enjoy and explore yourself to the world of Bonsai tree.

bonsai | garden tree | Plastic pot bonsai | live bonsai | thick bonsai | bonsai seeds | zen garden | green gift | bonsai gift | home and garden | juniper bonsai | natural gift | Ceramic bonsai tree

Item review

Why this review appears

All reviews are from verified buyers. This review is shown automatically based on factors like recency, whether it includes comments, your chosen language, and whether the rating reflects the typical experience with the shop.

“The juniper bonsai arrived ahead of schedule, carefully and securely packaged. It is absolutely as beautiful as the pictures and made me smile opening the package.”

May 3, 2024

View all

Price:$249.99

Quantity

You can only make an offer when buying a single item

Shipping & return policies

Cost to ship

FREE to United States, 43215.

Reviews for this item

5.0

(1 reviews)

5.0 Item quality

5.0 Shipping

5.0 Customer service

100% Buyers recommend

5 This item

H May 3, 2024

The juniper bonsai arrived ahead of schedule, carefully and securely packaged. It is absolutely as beautiful as the pictures and made me smile opening the package.

H May 3, 2024

Response from Pamela Park

Hi Scherer, We appreciate your review. Thank you

Photos from reviews

Seller's description

Specifications

May include: A small bonsai tree with green leaves in a brown ceramic pot, sitting on a piece of driftwood with a succulent plant.

Handpicked by

TheEvergreenBonsai

Delivery details and policies

Get it by

Nov 9-17
Returns and exchanges

Not accepted.
Ships from

Wilmer, TX
Cost to ship

FREE to United States, 43215
There was a problem calculating your shipping. Please try again.
Country
Zip code
Please enter a valid zip code.