Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Sometimes there are delays in transit times across all of our shipping carriers, & these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach you on time. If your order did not reach you on time, please contact us & the shipping carrier. We will try our best to work with you but we don't control shipping. Please understand, NO returns are accepted for shipping delays.

A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size.

We do not offer refunds, especially on custom items. If an item breaks in shipment, you must send us photos of the item and the box/packaging within 48 hours of the package being delivered. We will do our best to correct the situation and send you a replacement if we receive the above mentioned information within 48 hours of delivery.

All orders will be processed in our standard 3-10 business days.

Mental Health Creative Space is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back & refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean, & do not iron directly on the design.

If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.