Something KETO does not offer refunds for delays caused by our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners’ employees or similar reasons.Please track your package to make sure someone is at home on the day of delivery. We are also unable to refund order based on not liking the product taste. We are a small shop and take every caution to ensure we produce fresh, quality, products.

We do not offer refunds if your package states it was delivered but is stolen. Please contact your local post office and speak with the postal worker that delivers your daily mail.
We do not offer refunds on the shipping fee.

Something KETO offers products made with WHEAT/ GLUTEN, EGGS, PEANUTS, TREE NUTS, and or MILK. While I take steps to minimize the risk of cross contamination, I cannot guarantee that any of my products are safe to consume for people with allergies to the above ingredients.

We are able to do both bulk and wholesale orders. Please email us at info@somethingketo.net

Local Pick Up and Delivery Available:

 We are located in Washington,DC. If you'd like to pick up your order, please visit our website www.somethingketo.net and select the PICKUP option at the check out or local delivery as a shipping option. Once your order is ready you will receive an email with instruction.

For larger order than please order 10 days prior to the date your order is needed.

If you message us to request an item to arrive for a specific date, we will do our best to meet this for you, however there is NO GUARANTEE that we will be able to make this date, and we cannot be held responsible for missing a date. We wish we had more control over how quickly mail was delivered but we don't.

USPS DOES NOT guarantee delivery dates. Therefore our shop doesn't take responsibility for USPS-related issues.

Your order will be shipped to the address you provided to Etsy upon check-out. Please make sure this address is correct. We print your label directly from the information you provide. We are not responsible to any damage that may occur during the transit. This includes but not limited to broken, lost or stolen packages and heat/sun damage. Do not allow your package to sit in direct heat or sunlight.

The shop can't be responsible for any breakage that may occur during shipping