All the offered items in the shop are antique, vintage and preloved used goods. Often old, unique pieces that (most of the time) show signs of wear and age. Therefore, please take a good look at the photos and the description before placing an order. In case of exceptional signs of wear or damage, this will be mentioned in the description and pointed out in the photos. Please contact me if you have any questions about any item you are interested in.
All items are cleaned on the surface or freshly laundered. Items and shipping materials are stored and handled in a clean, smoke-free and pet-free area.

Reservations
We work with a reservation period of a 3 week maximum. After this period the reservation will automatically expire. We will not use full names in the reserved listing with regards to privacy.

Installment
It is optional to arrange installment payments as to where the customer pays for an item in smaller portions. A payment plan is arranged on individual basis.

Layaway for combined shipping
It’s possible for us to hold on to your purchased items in order to combine shipping and save on shipping costs. For this we work with a maximum period of 3 months after the first purchase.

All items will be carefully packed with bubble wrap, ‘fragile’ tape and box-in-box shipping if necessary.
For wrapping we use clean packaging materials. Sometimes we work with pre-used boxes which are provided by local entrepreneurs.
Please note that we take the best of care to provide safe shipping and cannot be held responsible for any damages which might incur after a parcel is dispatched.

Shipping will always be within a couple of workdays (maximum) after placing your order. Once dispatched, this will be confirmed and the tracking code will be added to your order information on Etsy.

The offered shipping fees are for standard registered service including tracking.

Shipping cost will vary depending on the weight and destination. You will find details on shipping in the description of items.
Standard packages are either with a 2 kg maximum or with a 5 kg maximum. In our experience, materials for safe shipping will weigh approximately 1 kg. The net weight of the individual items can be found in the item description. Mailbox shipping is for items that are small enough to fit into a mailbox.

We use standard shipping on 95% of our parcels though in case you would prefer insured shipping, shipping upgrades are provided at the check-out.

Often combined shipping is possible, in order to save on shipping costs.
The net weight per item is mentioned in the descriptions, in order to pre-indicate the cost in case of combined shipping.

Would you like to purchase more than one item? Please feel free to contact us before ordering so that we can reserve the selected items for you and set the correct shipping amount for your total order.

In case of a time difference you might have to await our response for a while. If you don’t want to miss out on your favorites, please feel free to purchase straight away! In that case you will receive a confirmation of your purchase including a link for the additional shipping charge afterwards.

If by any chance you should experience a problem or be unhappy with your purchase, please contact us within 7 days after delivery of the parcel. We will always try to work things out in the best possible way for both parties.

We do accept returns. Please take into consideration that returning items on international shipping charges (postage and custom fees) can be quite costly.
In case of returns, the buyer is responsible for the shipping charge for returning. The paid shipping costs of your purchase and the charges for returning the items will not be refunded by us. It is recommended to use a standard delivery service and NOT a courier.

In case of a return, please consider the following conditions.
Shipping back to us should be within 14 days after the delivery to you, in the original wrapping and packaging. The items should be undamaged and/or in the same condition as mentioned in the listed description.
If items are delivered back to us as stated, we will refund the original purchasing costs of your order minus the original shipping costs.
In case of a return outside of the EU, please fill out all necessary forms for shipping and mark as a RETURN (f.e. Returned used goods). If it is not marked as a return, possible customs fees will be charged to us and therefor will be deducted for the refund amount.

First and foremost, we will always help out in case parcels are taking a disproportionate amount of time be delivered. Upon request we will get in touch with our delivery service to get research started on any parcel that included a tracking code.

Parcels will always be shipped to the address which is specified on Etsy. In case this address should be incorrect we cannot be held responsible for loss. Same goes for packages that are unclaimed at the post office, undelivered or lost.

Additional fees for custom duties and taxes are optional for international purchases and are at the customers responsibility. These fees will differ per country, so please check your local conditions when purchasing from abroad.
In any event that these costs are not paid for by the customer and therefor the parcel should be returned to us, we will only refund the actual cost for the purchased item(s), minus shipping costs and any optional additional fees that may occur for returning the parcel.
In this particular case regular conditions for returning an order apply as well (see RETURNS).