I accept custom and personalized orders! Just send me a note!

I offer high-end gift wrapping that can be added to your order via a listing in my shop home. (https://www.etsy.com/listing/958579501/gift-wrap-add-on?ref=shop_home_feat_1&frs=1)

Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We will always do our best to accommodate your requests! If you want an exact duplicate of a previous order, please send a photo of the original design... fonts and thread colors can change over time. We will replicate it as close as possible.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image please contact us for further assistance.

There are no refunds since every item is custom. If an item is damaged in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

All orders will be processed in our standard 3-5 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.

Grace + Graham is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.