Personalised Pet Decoration - This is suitable for a new pet, a Christmas Decoration for your tree, or as a memorial pet loss gift for when they cross the rainbow bridge.
Made of the highest quality oak FSC certified sustainable veneer wood, layered on painted white mdf and completed by hand with a jute ribbon bow and wooden beads, all eco-friendly and sustainably sourced. This is finished with twine to hang for display. The size of this ornament varies. Each ornament will be the maximum size we can make it within a limit of a 10cmx10cm square - So all ornaments range from 7cm-10cm approximately in width and height - we can send a proof before making if needed.
Please see the gallery for the range of animals that we do. We can make from any provided silhoutte to make it even more personalised. We can change the font and add further text if needed. We love our fur babies and know how individual and important they are - so please get in touch if you're looking for something specific.
This ornament is handmade in our garden studio by our small family business. Each item is carefully packaged and presented in an eco-friendly box, so is ideal for sending directly to the recipient.
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O R D E R P R O C E S S I N G
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• Orders typically take 3-5 working days to design, create and pack after the date of ordering from our home studio.
• If you use the ‘Rush’ service at the checkout, we will put your order ahead of all other orders and aim to process and deliver in 1-3 working days.
• Your spelling and grammar is your responsibility, please double-check before ordering as we engrave/print your exact message (personalised items only).
• We will send a free proof image upon request – please allow extra time for order processing if you require a proof or photographs. You must message us (not leave a note to seller) to use either of these services.
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P O S T A G E & P A C K A G I N G
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• In a hurry? We have a ‘Rush’ service available (UK only). This puts your item ahead of all other orders and is sent as either Tracked 24 or untracked, depending on which you choose. We aim to get this to you in 3 working days but cannot be held responsible if there are delays with Royal Mail. Tracked 24 delivers on weekends.
• Tracking is only provided when you select the tracked services.
• Please keep in mind it still takes us time to make your order, postage time is additional to the processing time.
• We are an Eco-friendly company and send items in eco-friendly packaging wherever possible.
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P O L I C I E S & I N F O R M A T I O N
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• ISSUES: If there are any issues with your order, please get in touch – we pride ourselves on excellent customer service.
• RETURNS: If the item is personalised, we do not accept returns. If it is non-personalised, you may return it to us for a full refund within 14 days of receiving, in it's unopened, original packaging. We do not cover the return postage fees.
• DELAYS: A full refund or replacement will be granted only if an item is more than 10 working days late (UK) as we cannot be held responsible for delays caused by the courier, which are outside of our control. Postage times during Christmas and Courier Strikes may be considerably longer than shown. Please keep this in mind before purchasing and opt for our tracked or rush services if your item is needed for a certain date.
• Wood grain and colouring may vary slightly as wood is a natural product. Knots and blemishes may appear on your product, but we will ensure they do not interfere with any writing.
• All our wood if FSC certified sustainable. All our materials are eco-friendly.
• Seed paper is included as a small thank you (stock dependant). For full information see our FAQ on Etsy.
• Background props such as flowers are not included in your order, only the item described.
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F U R T H E R E N Q U I R I E S
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For corporate or larger quantities, please get in touch as we may be able to offer discounts.
If you are looking for a bespoke card, ornament, or gift, please contact us with your idea and for pricing.
Follow us on Instagram for the latest discounts and special offers:
www.instagram.com/tilleytree
(updated 04/9/23)