Avoid Exposure to Harsh Chemicals: Keep your stone jewelry away from harsh chemicals. These chemicals can cause discoloration or damage to the stones.

Avoid Water Exposure: Remove your stone jewelry before swimming, showering, or engaging in activities where it may come into contact with water. Extended exposure to water may cause the rope deform.

Refrain from Excessive Pressure: Avoid applying excessive pressure or force to your stone jewelry, especially when adjusting clasps or closures. Gentle handling will help maintain the integrity of the piece.

Custom Sizing:

"Looking for a specific size that's not listed? We offer custom sizing options for most of our stone jewelry. Contact us with your requirements, and we'll work with you to create a perfect fit."
"Need a size outside of our standard range? No problem! Send us a message with your measurements, and we'll accommodate your request."

Measurement Guidance:

"For accurate sizing, measure your wrist/neck/ankle with a flexible tape measure or a piece of string. Allow for a comfortable fit without being too snug."
"If you're unsure about sizing or need assistance, don't hesitate to reach out. We're here to help you find the right fit for your stone jewelry."

We are happy to accommodate wholesale orders for our stone jewelry designs. Contact us to learn more about our wholesale pricing, terms, and available inventory. We look forward to working with you to meet your retail needs.

Gift-Ready Packaging:

Our stone jewelry is packaged with care and attention to detail, making it gift-ready straight out of the box. Whether you're treating yourself or surprising a loved one, you can trust that your jewelry will arrive beautifully presented in our branded gift pouch, ready to delight.

Add a Personalized Note:

Make your gift even more meaningful by adding a personalized note. With our gift pouches featuring our logo, your heartfelt message will accompany the beautiful stone jewelry, creating a memorable and cherished moment for the recipient.

You can expedite your shipping by choosing a SHIPPING UPGRADE in the drop-down menu upon check out.

Please note the shipping method selected will not expedite your order's production time. Expedited shipping only expedites the shipping process once your order has been fulfilled.

All of our pieces are handmade with care and well worth the wait. Please be advised that expedited shipping speeds up transit times only and does not speed up our processing times found below:

• Normally, items are processed + shipped in 1 business day (for U.S Orders only).

• Custom-made items are made to order and processed + shipped within 3 to 5 business days.

If you have any questions about the package, please feel free to contact us for help. We will reply you within 24 hours :)

We apologize for any inconvenience if you've encountered this issue. If you've received your package but one of the items is missing, please first double-check the packaging to ensure that the item hasn't been overlooked. Occasionally, items may be packaged separately for protection during transit. If you still can't locate the missing item, please contact us with your order details, and we'll promptly investigate the matter and work to resolve it for you.

If your package appears to be stuck in transit and there haven't been any updates on its tracking status for an extended period, we understand how frustrating that can be. While most packages arrive on time, occasional delays can occur due to factors beyond our control, such as weather conditions or high shipment volumes. We recommend the following steps:

Contact Carrier: If there hasn't been any movement on your package for an extended period, we advise reaching out to the carrier directly for assistance.

Contact Us: If you've contacted the carrier and still need assistance, please don't hesitate to reach out to us. We're here to help and will do our best to resolve the situation and ensure you receive your order as soon as possible.