**WHAT SHIPPING CARRIER DO YOU USE?**
We use the French postal service (La Poste). The shipping is done within a period of 2-3 business days, from the total reception of payment. We provide a regular shipping option (which does not provide a tracking number), and an express shipping option which can be selected at checkout. Please refer to the next section for the delivery times of each option depending on your location.
To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as road number, building number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.

**HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?**
We ship all orders within 2-3 business days.
For regular shipping (no tracking number is provided):
- European orders usually arrive within 7-15 days after the shipping date,
- International orders can take anywhere between 15 and 30 days after the shipping date, depending on customs.

For expedited shipping (which provides a tracking number):
- European orders are delivered within 5-7 business days after the shipping date,
- International orders are delivered within 7-9 business days after the shipping date.
Please note that you need to include your phone number along with your order when selecting the expedited shipping option.

**HOW ARE MY ITEMS SHIPPED?**
All of our prints are packaged in sturdy shipping tubes and envelopes.

**WHAT HAPPENS IF MY PRINTS ARE LOST OR DAMAGED?**
If you think your order is lost in the mail, please email us at contact{at}drawmeasong.com so we can check your order's tracking information. If your print arrives damaged, please email us a clear picture of the damage at contact{at}drawmeasong.com within 15 days of receiving it, and we’ll send you a replacement.

**HOW CAN I LEARN MORE ABOUT DRAW ME A SONG?**
You can visit our official website: www.drawmeasong.com

**HOW CAN I FIND OUT WHEN YOU RELEASE NEW ARTWORK AND PRODUCTS?**
You can follow us on Instagram, Facebook, Twitter & Pinterest, or sign up for our newsletter and you'll be the first to know about our new products!

**WILL YOU PRODUCE A CUSTOM POSTER FOR ME?**
Unfortunately, at this moment, we do not produce custom artwork.

**DO YOU DO COMMISSIONS FOR PROFESSIONAL PROJECTS?**
Yes! We are open to taking commissions for projects in advertising and merchandising. Email us your request at contact{at}drawmeasong.com.

**I OWN A STORE AND WOULD LIKE TO SELL DRAW ME A SONG PRODUCTS. WHO SHOULD I CONTACT?**
We'd love to hear about your store and discuss the possibility to sell our products there! Please email contact{at}drawmeasong.com.