I pack all orders personally, with care and by hand. Depending upon your order, I will package your items in different ways to ensure that it reaches you safe and sound.

Your order items are all personally inspected before they are packaged. Your pins will be hand-polished then attached to a backing card made of sturdy material and sealed in a bag. Depending on how many items are in your order and how far it has to go, I may wrap your order in some bubble wrap for additional protection.

At this time, I do not offer gift wrapping, but I do print gift messages.

Unfortunately, I do not take custom orders or commissions at this time.

Hard enamel pins are generally very sturdy and durable, but all plated jewelry will tarnish over time as they are exposed to air and moisture. You can use jewelry polish paste to remove tarnish and polish your pins, but be careful as some pastes can be too harsh and strip the plating. When cleaning your pins, do so gently.

Take care not to expose your pins to cleaning chemicals or soak them in water, this can harm the enamel or metal. To store your pins, you can place them back on the backing card and inside of the pouch that your pins arrived in. You can also mount them on a cork board or pin banner for long term storage and display.

Avoid letting your pins touch each other during storage as this may cause them to scratch one another.

To remove a locking back clutch from a pin post:
Grasp the outer lip of the clutch and push the body of the clutch down slightly. You should not need a lot of force to separate the lip and the body. When these components have been separated, gently lift the clutch off of the post, you may need to wiggle the clutch slightly. Do not yank or bend the clutch because this may rip the post off the pin face!

To place a locking back clutch onto a pin post:
Insert the pin post into the hole of the clutch. Hold the body of the clutch between your fingers and gently press the body down on the pin post. The post and clutch will lock together when you hear a small "click" sound.

Please contact me if you need additional instructions. I'm happy to help!

In the interest of saving paper, I do not include a printed receipt in most orders. UK customers will always have a printed receipt included in their package. This is required by your country's law to comply with VAT regulations. Your account history typically contains your order's details. If you'd like a receipt printed included with your order, please let me know!

I grade my pins by holding them at arm's length under a bright light to ensure the design is accurately reflected on the pin and to sort out noticeable flaws.

I sell standard (A) grade pins that may have minor or not noticeable flaws. I also sell seconds (B) grade pins that have some noticeable flaws. I do not sell collectors/perfect grade pins or junk (C) grade pins.

The sides of the pins are scrutinized to a lower degree than the front of the pin. The back of the pins are not graded and are only checked to ensure that my back stamp is present and the posts are firmly attached.