Shipping is usually by Royal Mail. I post Mon. to Sat. within 3 days, very often within 24 hours. I always obtain the certificate of posting but do not take out additional insurance or tracking services unless requested by the customer.
Royal Mail International estimates 5 to 7 working days for delivery to World Zone 1 (inc. USA) They do not consider an item lost until 25 working days have elapsed, so will not consider any claim for compensation before this.

The customs declaration labels put on the packages will never contain false information for any reason and it is the buyer's responsibility to be aware of what can be legally imported into their particular country.
The buyer is responsible for all import duties and any custom charges their order may incur - please do check this out. Under EU regulations, I am required to inform you of any potential taxes, charges or fees that you may be liable for. Please contact me if you wish me to research these for you - if you do not contact me for this service then I will not be liable to pay these charges. This means any taxes, charges or fees that your country may impose on you when your parcel arrives in your country or at your delivery address.

PRIVACY POLICY::
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can refer to the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example, for a custom order), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, communications referring to a custom order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by requesting that I contact you to notify you when out of stock items become available etc;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

You can find the privacy policies of the third parties I may need to share your data with in order to provide a service here:
Etsy – https://www.etsy.com/uk/legal/privacy
Royal Mail – https://www.royalmail.com/privacy-policy
Google (Cloud Storage, Gmail and Google Analytics) – https://policies.google.com/privacy/update?hl=en-GB
PayPal – https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I am also required to retain this information to comply with my legal and regulatory obligations, in order to comply with tax law, to resolve disputes, and to enforce my agreements. I am required to keep transaction records for 6 years in order to comply with tax laws and I will keep any other communication relating to an order for 6 years following delivery in order to be able to give evidence and protect my business in the event of a consumer rights claim being made.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
I, Susan Bishop, am the data controller of your personal information. If you have any questions or concerns, you can contact me via Etsy conversations, or directly on susanpbishop@hotmail.com or susanpbishop@gmail.com.

Please do contact me if you require any further information. Apart from August (when I have very limited internet access) you will usually be answered within 24 hours - often within 24 minutes!