I will ship your item in 1-2 working days of receiving your payment - not including weekends and UK public holidays.

Standard shipping to the USA, Ireland, France, Germany, the Netherlands and Australia DOES NOT include tracking since these destinations seem to have relatively secure mail systems - For these destinations once your order has been been posted we will have no way of knowing where it is until it arrives to you there is NO tracking number. International shipping times vary significantly depending on weather and time of year and adding tracking at checkout will let you know when your order will arrive - I highly recommend it, it is extra - select it from the menu at checkout - it's there for all listings, if you forget, contact me asap.

I offer generous postal discounts for multiple purchases made in one transaction - the discount will be applied automatically at checkout by etsy.

For all other destinations, including the UK, all items will be sent with tracked mail options - no need to add that at check-out. your numbers will be added manually with 48 hours of the item being mailed.

In the UK, standard shipping is by first class signed for unless otherwise stated, and you are able to upgrade at checkout to special delivery if you choose.

All items, regardless of destination are posted with a proof of posting, which I am happy to send an image of via etsy conversation if you request it that includes basic insurance, but NO tracking to use if, for some reason, the parcel does not arrive with you. As the buyer, you are eligible to claim, as a business I am not (I am happy to offer support in this).

Please note etsy's own policies on items lost in the mail (copied from Our House Rules https://www.etsy.com/legal/policy/cases-for-buyers/243306189901):

" Non-Delivery
A non-delivery occurs when a buyer places an order but does not receive the item. Non-delivery cases include when:

There is no proof that the item was shipped to the buyer.
An item was sent to an address that is not on the Etsy receipt.
Etsy doesn't hold sellers responsible for shipping delays or errors, as long as the seller can prove that they shipped the item on time to the address on the Etsy receipt. If the item was shipped and has a tracking number, you may be able to contact the shipping carrier directly to open a claim."



Please be aware of your countries customs requirements - this is your responsibility, not mine!

Likewise, some countries have policies around shipping items with bark attached - I've not had an issue with this, but again - your responsibility, not mine to know what restrictions your country may have.

Please DO NOT contact me via email - please use the etsy message system to contact me about any questions you might have about your order - that way we both have a record of communications and messages don't go missing in junk mail.

I am always happy to consider wholesale orders please contact me for terms and conditions. I do not do consignment or drop ship orders.


All items, regardless of destination are posted with a proof of posting, which I am happy to send an image of via etsy conversation if you request it that includes basic insurance, but NO tracking to use if, for some reason, the parcel does not arrive with you. As the buyer, you are eligible to claim, as a business I am not (I am happy to offer support in this).

Please note etsy's own policies on items lost in the mail:

" Non-Delivery
A non-delivery occurs when a buyer places an order but does not receive the item. Non-delivery cases include when:

There is no proof that the item was shipped to the buyer.
An item was sent to an address that is not on the Etsy receipt.
Etsy doesn't hold sellers responsible for shipping delays or errors, as long as the seller can prove that they shipped the item on time to the address on the Etsy receipt. If the item was shipped and has a tracking number, you may be able to contact the shipping carrier directly to open a claim."