Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests! Please understand every order will look slightly different as the product is a custom product so variations in color and lettering may occur. By purchasing our products you are agreeing to the no return or exchanges policy,

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We do sometimes share sneak peeks of customer items on our Instagram, so continue to check back on IG! https://www.instagram.com/llamaloon/

The best way to make sure that your colors are matched as closely as possible is to send a) photos or b) links to items or colors that you're trying to match. You can send photo attachments or insert links in our message conversation both before and immediately after you place an order. We try our best to make sure colors match, however, if we are unable to find an exact match it is up to the creator to choose the closest color substitute.

What if I don't respond to my photo proof?

If photo proofing is an option & we do not get a response approving proofs of custom orders, we will wait 1 week & extend your ship by date and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

All orders will be processed in our standard 1-7 business days. If you need it SOONER you can purchase the Rush Order listing in our shop, and these items will be processed in 1-3 business days.

What if my item is returned to the sender/seller after it's shipped?

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

LlamaLoon is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. We should assume you should still we your shipment, however, we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand, NO returns are accepted for shipping delays.

Refer to the listing description to find care instructions for the specific item(s) you purchase.

What are the sizing details?/What if it doesn't fit after I try it on?

A detailed size chart is available in all apparel listings. It is the buyer's responsibility to select the correct size.

Sizes of all products are disclosed in either the listing photos, description or both. It is the buyer's responsibility review this information and select the correct size.