I ship within 5 working days currently, and usually the day after your order, unless an item it made-to-order (see individual listings for shipping times in this instance). If for any reason I am unable to post a ready-to-ship item within 5 days, I will let you know. Your jewellery will come gift boxed or in a handmade muslin bag.

Countries I am regrettably prohibited to ship to from the UK: New Zealand and Cyprus. Sincere apologies! Customs regulations currently prohibit jewellery from being shipped to your countries. If you accidentally purchase from me from one of these countries, I will process a full refund for you. Let's hope the regulations change!

International orders (I am shipping from the UK) usually take 1-3 weeks to reach their destination, but can take longer (up to 5 weeks) due to the recipient customer's country's customs and our respective postal services. I do not include international tracking unless specifically requested - please contact me if you would like this option and I will set up a custom shipping listing. Please note, this is measured (by the PO) on both value AND weight, and usually cost between £9 and £16. Rest assured that you are fully covered by myself and Etsy when purchasing with me - this is my own customer service policy, as well as EU distance-selling law.

As I am a one-woman business, I do try and take my weekends. If you contact me on a Saturday or Sunday or bank holiday, I will get back to you on the following working day. Thank you for your understanding!

Coupon Codes

From time to time, I have coupon code sales in my shop. Look out for them on my blog and facebook pages!

http://songbeads.blogspot.co.uk/
http://www.facebook.com/Songbead

Unfortunately, because of the way these work on etsy, I am unable to refund the difference retrospectively, so make sure you pop your coupon code in the correct box at the checkout! If you have any issues then please do contact me and I will assist you with applying codes - and keep your eyes peeled for these juicy discounts!

Coupon codes are not valid for custom or reserved orders unless clearly specified.


Restringing and Lengthening Jewellery

I make bespoke jewellery - mainly one of a kind pieces, designed for one of a kind you. When you are buying online, it is important to ensure you are buying jewellery that will fit you perfectly. I always list the length/diameter of my jewellery (and if for some reason I have managed to miss a length off, please message me and I will fix that asap!) so that you can be sure if a piece is right for you. If the length isn't the correct fit for you, I am very happy to alter this before sending your jewellery out, in most cases (sometimes, it's just not possible due to the design/components). Sometimes this will mean adding a few more beads or links, sometimes it will mean restringing the entire piece. At the moment I am happy to undertake minor re-sizing and alterations at no extra cost. But in the case of restringing (rather than simply adding extra links), I do require that the purchase is made prior to my taking the work apart. If your piece requires more drastic resizing or altering - adding more than a couple of inches to a bead necklace for example, or exchanging a clasp from base to precious metal - then there will be a cost involved. Thank you for your understanding!

My usual lead time on postage is 1-5 working days but altering a piece (or selecting a made-to-order piece) will add on an extra 1-5 working days to this.