Orders will be processed and dispatched 1-2 business days after the order has been placed however we usually dispatch your item(s) on the same day.

Orders placed on weekends and national holidays will be processed and shipped the following business day.

Canadian orders
Please allow 1-8 business days for the shipment to arrive.

USA orders
Please allow 4-12 business days for the shipment to arrive.

International orders
We do offer shipping overseas.
Please contact us and we will provide further shipping costs and estimated shipping times.

A shipping confirmation will be e-mailed to you as well as a tracking number once your order has been shipped.

Your item(s) will ship to the address you specify at check out, please make sure it is correct.
We are not responsible for any loss if your address is incorrect.

Please make sure your mailing address is correct before making a purchase to avoid your parcel being shipped to the wrong address. Amber Tresor does not assume responsibility for the parcels trajectory once it has been shipped and is not responsible for stolen parcels.

If your package is stolen or misdelivered, please contact your local post office with the tracking number to receive information and assistance.

If you are not satisfied with your purchase, please notify us within 7 days of receipt of the product and we will happily provide instructions on how to proceed.

All returned item(s) must be shipped back in the same condition as received including everything in the original package to avoid any loss in value.

*Items altered to a customer’s request are excluded from the store return policy.

All items returned as faulty will be inspected. Any item displaying damage deemed to be a result of misuse, accidental damage or fair wear and tear caused by you will not be accepted as faulty.

*Shipping costs are non-refundable unless the item arrives damaged.

*Our warranty policy does not include replacements or refunds for lost or stolen items

Amber Tresor's top priority is our customer satisfaction.
We stand behind our products 100%, and we're here for you.
If you don't love it, contact us within 7 days of receipt and we will happily provide instructions on how to proceed for a refund or exchange.

A photograph of the item(s) must be provided prior to shipping the product back. Returned items must be shipped within 5 business days of receipt to avoid any loss in value for refund.

Item(s) need to be returned in their original condition, (showing no damage, scratches, or signs of wear) in their original packaging to be accepted for return or exchange.
Damage resulting from the mistreatment of jewellery is not covered by this guarantee.

*Shipping costs are non-refundable.

We are not responsible for any duty & custom fees.
If you are returning an item to us, please note that any fees upon delivery will be deducted from the refund or will be charged before shipping the item back if it is a repair.

It is best to contact your local post office and ask of any duty and custom fees prior to shipping.