UK SHIPPING
All items will be posted via Royal Mail and will be sent by 1st class delivery. As standard I do not track packages but if you are interested in a shipping upgrade then please contact me BEFORE a purchase.

DELIVERY TIMES:
All orders are usually shipped within 7 - 14 business days of cleared payment. For UK residents, its normally 1-3 days for delivery. However this may differ during busy periods, eg Christmas, I will always keep you updated with this in my shop announcements sections.
Please note that delivery time frames are an estimate given by Royal Mail which may vary depending on your location and their service.

LOST/UNDELIVERED ITEMS:
Please message if your item has not arrived within the expected delivery time. I will process a lost claim with Royal Mail and this process takes 30-45 days minimum.

Refunds and Exchanges

Many items returned to me due to inaccurate mailing address listed with Etsy, will be the sole responsibility of the BUYER to pay for additional shipping costs to re-package/re-ship to you.
*If your Etsy and Paypal address are different I ship to your registered Etsy address. If you require a different shipping address, please change this in your profile BEFORE ordering*

Please note: Please note that each letter is individually stamped by hand, so no two pieces will be the same. There will be variations in letter depth, spacing and alignment. Please note this is not a defect in the piece but simply adds to the unique charm of hand stamped jewellery.

Jewellery care

To care for your items from Charlotte Mari, please follow these few simple steps,

- Remove your jewellery before showering or bathing, applying lotions or perfumes.
- Should your jewellery need a polish, a silver polishing cloth will do just the trick.
- Avoid wearing your jewellery whilst swimming or sleeping.


The metal will tarnish and scratch due to everyday wear but a quick polish with a silver polish pad should bring the shine back up :) Please remember: Even though our jewellery is 925 silver, gold filled or rose gold filled they are not waterproof! Perfumes, soaps and lotions will tarnish the metal so please take off the jewellery whilst applying these.

Layered discs will cause slight scratching between the discs due to the fact that they swing freely. Added charms can also cause slight marks. Please remember this when ordering, as it is normal. A regular polish with a polish cloth can often remove very slight scratches, but deeper marks cannot be removed.

PLEASE NOTE: Jewellery has small parts and is NOT intended for small children or babies who may put pieces in their mouth, as it could be a hazard. Customers assume full liability for any jewellery given to small children.