Tracking is not included on Canadian orders except for certain flowers and bow ties, but can be purchased by choosing the tracking option during check out. The amount shown for tracking is a base price. If it costs more than $2 above the base price to your specific location, you will be required to pay the outstanding amount. Canadian tracked packages are based on weight/dimensions and postal code, things we can't estimate until your order is ready.

USA orders are currently being shipped WITH tracking.

Please note that for ALL items mailed out, that customers are responsible for any fees associated with returns by the delivery companies so please ensure your address is correct and contact us with any changes or updates.

All items are made to order and currently our production time is 3-7 business days. All items are shipped as soon as they are made and we strive to get orders out as soon as possible in the order they were received. This is the time it takes BEFORE your order ships.

The rush order fee is approximately 25% of the total order before shipping. During regular production times (excluding holiday seasons), this moves your order from 3-9 business days to 1-3 days depending on how large your order is.

Rush orders require your order to be placed ahead of someone who has been waiting in the queue for their product. This often results in late nights and weekend work to complete it in a very short amount of time to get your rush order done and to keep all other orders in line.

Often times, rather than paying a rush fee, you can pay for rush shipping if the production timeline fits your deadlines. We can price it out for you and recommend the best approach.

Currently we do not offer exchanges or refunds. Because we offer a variety of widths and sizes, each item is made to order and therefore considered custom.

We do not pre-make our items to ensure they are brand new when you receive them.

Often times shops that accept exchanges and returns are re-selling items that may have been worn for a period of time by another dog or cat.

Sizing charts and materials that may affect longevity are included in each listing to ensure you can make an informed decision.

If there is a manufacturing defect with the item, please reach out! We're always happy to help. Wear and tear issues relating to biting, pulling, scratching and fading of the design are not manufacturing defects.

Please refer to the sizing chart image in each listing for sizing options. If your pup falls just outside of a size range or at the very end, we can add an extra inch or two to accommodate your pet's specific size, especially if your pup is no longer growing.

For example, the small size adjusts from 9 - 13" and the medium adjusts from 12 - 19". If your pup has a 14" neck, rather than get a medium and have 5" of extra bulk, we can add an extra inch or two to the small size to ensure a comfortable fit at no extra charge. Please contact us for details.

Most collars and leashes can be hand washed or machine washed on a gentle cycle with cold water. Air dry only. For spot treatment, use a soft toothbrush to remove mud, dirt, etc.

Accessories such as bow ties and flowers should be gently washed by hand or spot treated when dirty.

Please make sure to not leave your pet's products where they may be chewed or ingested. Please check your products for wear and tear regularly.

We've tested our products for strength & durability for everyday use. Based on the tensile strength of our raw materials, our products are safe during normal use and everyday wear and tear (scratching, biting, pulling excluded). Our products are not recommended for tie-out or pulling additional burden other than pet's own weight. Each consumer is responsible for determining the suitability of Pooch & Tabby products for their individual situation and assumes all responsibility/liability by purchasing said products. Pooch & Tabby and its owner cannot be held responsible for any injury or damage that may result from the use of our products. As with all pet products on the market, they should be inspected regularly for wear and tear.

Collars and flat items or items that can be flattened will be shipped via Lettermail. Once a leash or structured flower or bow tie is added, your order will need to ship as a parcel. Because Canada Post rates fluctuate depending on location in Canada, the rate may be higher than what is required to ship to your area. Shipping overages will be refunded.

Currently the 'Free Shipping' offer for Canadian customers, known as 'Standard Shipping' is for Lettermail shipping by stamps. This service has NO guaranteed delivery date, NO insurance if lost and NO tracking. During the pandemic packages can take anywhere from 4-10+ business days due to Canada Post's delivery delays. This shop is NOT responsible for lost, late or non-delivered mail, as we have no affiliation with Canada Post or any couriers on the delivery side. Customers are encouraged to purchase tracking to avoid any disappointments if your package is lost in the mail. Responsibility for delivery is entirely on the carrier and this shop will not reimburse customers for their lost items if they choose not to upgrade to tracking.