Great question! Each listing in my shop contains photos and a detailed item description with specific information about the product.

Information on items include size, materials, how the item can be used, etc. Props, if included in item photos, are not included with the item purchase.

If you can't find the information you need, feel free to message me!

I love custom orders! Please message me before purchase if you are looking for a design you don't see in my shop.

As I make all of my items myself, almost every item offered in my shop can be customized or personalized. Information regarding guidelines for customization and personalization is contained in each item listing and specific information is contained in each item's Personalization Instructions.

I have made custom orders for sports teams, corporations, team retreats, family reunions, etc.,

Processing times - 5-7 BUSINESS days from the time the order is placed.

I strive to get all orders out long before this window but that is not always possible especially during the holidays.

In each item description, Etsy calculates an approximate arrival date based upon my processing time and your zip code. These arrival dates are not guaranteed and are used for informational purposes only.

Every item I offer ships with tracking. Most items ship what the USPS considers First Class or Ground as the default. Each of my items also include shipping upgrades for an additional cost such as to Priority Mail.

All items available in my shop are made to order to your specifications when the order is placed. Per my shop policy, due to the custom and personal nature of my items, I do not accept returns or exchanges after delivery. Slight variations and imperfections are not considered flaws due to the handmade nature of my items. Please communicate any specific requests through our message conversation during the order process.

I also do not accept order cancellations. My priorities each work day are to process, make, and ship orders first then respond to messages. I may not see a message right away.

If I have made a mistake with an item, please reach out and include photos so we can work together to get you the correct item.

Please check your address! If your order is returned to the me - the sender/seller customer is responsible for paying for re-shipment. I do not refund or replace items that were shipped to the ETSY registered address if this is not the correct address. It is the responsibility of the buyer to ensure Etsy has their correct address.

Your item will ship to the address you have registered in your Etsy account or if you select and input an alternate address at checkout. If you checkout and then message me after with a new shipping address, I cannot guarantee shipment to a new address under these circumstances due to the order and message volume of my shop.

As of July 7, 2023, most shipping methods via USPS include insurance up to $100. I photograph ALL items as they are packed and am not responsible for damage that occurs during transit.

Buyer is responsible for submitting claim to USPS online. USPS will investigate the claim process and issue a refund directly to you. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must KEEP the box/packaging to take to the post office if proof of damage is required.

Etsy allows 1 claim per buyer per year under their protection program and any damage must be reported to our shop within 24 hours of the package arriving.